Phone & Messaging
How to Contact an Inmate at Carbon County Corrections Facility, PA (PA)
Need to reach someone at Carbon County Correctional Facility? Start with a phone call or email, and use OffenderConnect to add money to their account.
Contact an Inmate at Carbon County Corrections Facility, PA.
Mail, photos, messaging, and phone/call options for staying in touch.
Overview
Carbon County Corrections Facility uses AdvancePay for vendor-managed payments tied to communication services. Under a policy effective Dec 28, 2022, an AdvancePay account becomes inactive and may be forfeited after 180 consecutive days without use. Any activity during that window resets the clock, so keep using the account at least once every 180 days to avoid forfeiture. Need money back from an AdvancePay account? Call ConnectNetwork customer service at 877-650-4249 to request a refund. If you provide contact information to ViaPath and opt in to reminders, you'll receive a text or email at least 30 days before your account expires. One note: ConnectNetwork/Telmate reported a data breach in August 2020 affecting thousands of users' personal information.
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Quick Facts
- AdvancePay accounts become inactive and may be forfeited after 180 consecutive days of inactivity (policy effective Dec 28, 2022).
- Using an AdvancePay account during the inactivity period resets the inactivity period.
- To request a refund for an AdvancePay account, call ConnectNetwork customer service at 877-650-4249.
- If you opt in to reminders with ViaPath, you will receive a text or email at least 30 days before your account expires.
- ConnectNetwork/Telmate reported a data breach in August 2020 that affected thousands of users' personal information.
Contact & Communication Guides
Common Questions
What happens if my AdvancePay account is inactive at Carbon County Corrections Facility?
AdvancePay accounts can become inactive and may be forfeited after 180 consecutive days of inactivity (policy effective Dec 28, 2022). Using the account during that period resets the inactivity clock.
How do I get a refund from my AdvancePay account for Carbon County Corrections Facility?
Call ConnectNetwork customer service at 877-650-4249 to request a refund from your AdvancePay account.
Will I be notified before my AdvancePay account expires?
Yes, if you provide your contact information to ViaPath and opt in to reminders, you will get a text or email at least 30 days before your account expires.
Has ConnectNetwork or Telmate experienced a data breach?
Yes. ConnectNetwork/Telmate reported a data breach in August 2020 that affected thousands of users’ personal information.
Other Guides for Carbon County Corrections Facility, PA
Before You Visit Carbon County Correctional Facility: Save These Phone Numbers
Save these numbers in your phone before you head out. When something changes last-minute—visitation questions, account issues, a refund—you'll be glad you have the right contact ready.
How to Send Money to an Inmate at Carbon County Correctional Facility (OffenderConnect: online, kiosk, phone)
Need to put money on an inmate's account at Carbon County Correctional Facility? The facility uses OffenderConnect, and you can deposit online, by phone, or at the lobby kiosk.
How to Send Money to an Inmate at Carbon County Correctional Facility (OffenderConnect)
Need to put money on an inmate's account at Carbon County Correctional Facility? The facility uses OffenderConnect, and you can deposit online, at the lobby kiosk, or by phone.