How to send messages, photos, and packages
Carbon County Corrections Facility uses AdvancePay for vendor-managed payments tied to communication services. Under a policy effective Dec 28, 2022, an AdvancePay account becomes inactive and may be forfeited after 180 consecutive days without use. Any activity during that window resets the clock, so keep using the account at least once every 180 days to avoid forfeiture. Need money back from an AdvancePay account? Call ConnectNetwork customer service at 877-650-4249 to request a refund. If you provide contact information to ViaPath and opt in to reminders, you'll receive a text or email at least 30 days before your account expires. One note: ConnectNetwork/Telmate reported a data breach in August 2020 affecting thousands of users' personal information.
Search for a loved one and send messages and photos in minutes.
AdvancePay accounts can become inactive and may be forfeited after 180 consecutive days of inactivity (policy effective Dec 28, 2022). Using the account during that period resets the inactivity clock.
Call ConnectNetwork customer service at 877-650-4249 to request a refund from your AdvancePay account.
Yes, if you provide your contact information to ViaPath and opt in to reminders, you will get a text or email at least 30 days before your account expires.
Yes. ConnectNetwork/Telmate reported a data breach in August 2020 that affected thousands of users’ personal information.
Save these numbers in your phone before you head out. When something changes last-minute—visitation questions, account issues, a refund—you'll be glad you have the right contact ready.
Need to reach someone at Carbon County Correctional Facility? Start with a phone call or email, and use OffenderConnect to add money to their account.
Need to put money on an inmate's account at Carbon County Correctional Facility? The facility uses OffenderConnect, and you can deposit online, by phone, or at the lobby kiosk.
