Why ms.gov Links to Outside Companies, and What to Do If a Linked Site Has Wrong or Problematic Information

Carroll Montgomery Regional pages on ms.gov sometimes link to other websites. Those linked sites are not controlled, maintained, or regulated by ms.gov or its affiliated organizations, even when the link appears on an official-looking page. The bottom line: ms.gov is not responsible for what an outside site says or how it works. If the linked page has errors, outdated details, or confusing content, that information lives outside ms.gov's control.

A link on an ms.gov page does not mean ms.gov endorses that site's products, services, sponsors, or views. The link exists to help you reach information or a service. It's not a stamp of approval for everything on that website.

1. Contact the organization responsible for the linked website. If you see problems with format, accuracy, timeliness, or completeness on a linked external page, ms.gov asks you to reach out to the organization that runs that site.
2. Keep in mind the link may change. Hypertext links to external websites and pages may be removed or replaced by ms.gov at its sole discretion, at any time and without notice, so the path you used today might look different later.

Practical Script

• ✓ Copy the exact page address (URL) where you saw the problem
• ✓ Take a screenshot of the incorrect information (or the error page)
• ✓ Write down the date and time you accessed it
• ✓ Copy any error message text you see
• ✓ Use the linked site’s contact method (support email, contact form, or phone, if provided) to report the issue to the organization responsible for that website

Having a URL, screenshot, and timestamp makes it much easier for the outside organization to track down the issue and fix it. This approach also reflects how ms.gov treats external links: the outside website is separate, and ms.gov is not responsible for its content.

Sometimes an ms.gov page links to a company site for things like payments or visit scheduling. Treat that as a third-party website. The link is not an endorsement of the company's products, services, sponsors, or views, and ms.gov is not responsible for the vendor's content. If something feels wrong (unexpected fees, confusing instructions, information that conflicts with what you were told), contact the vendor through their own support channels so they can address it directly.