How to Send Money to Facility
When a facility switches providers, money and communication accounts can change too. Here's what to do now, and what to double-check so your funds actually reach your loved one.
If your loved one's facility is transitioning to Securus, create your Securus account before the switch happens. Setting it up early saves you from scrambling to add funds or manage services once the changeover goes live.
Have unused funds in a ViaPath balance? Refund requests go through ViaPath's help website. Make sure you're requesting from the right account, since this only applies to ViaPath balances specifically.
Note: Provider names matter. Before sending money or requesting a refund, confirm with the facility which provider is currently active for your loved one and which provider holds the balance in question.
Steps to Follow
- ✓ Create a Securus account before your loved one’s facility transition.
- ✓ For unused ViaPath balances, submit your refund request through ViaPath’s help website.
- Confirm the provider for your loved one: Ask the facility whether you should be using Securus for this transition, and whether you need an account set up before the change.
- Ask if there are facility-specific setup instructions: If the facility has preferred guidance for creating or connecting your Securus account during the transition, follow that so your account matches what the facility expects.
- Verify which balance you are refunding: Confirm the unused funds are in a ViaPath balance before you submit anything.
- Confirm where to submit the request: Use ViaPath’s help website for unused ViaPath balance refunds, and ask the facility what to do if your funds are with a different provider.
Tip: Save your receipts and any transaction or account reference numbers. They make resolving account issues and refund requests much faster.
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