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How to Set Up Video Visits with Someone at Central California Women’s Facility (CCWF)

Want to video visit someone at Central California Women's Facility (CCWF)? You'll use Securus Video Connect. The process is straightforward: create your Securus account, add funds for prepaid video, and enable Video Connect.

• 3 min read • securustech.net
How to Set Up Video Visits with Someone at Central California Women’s Facility (CCWF)

Securus is the contracted communications provider for CDCR, including Central California Women's Facility (CCWF). For video visits, you'll use Securus Video Connect - a web-based system that lets friends, family, attorneys, and officials schedule and join video sessions from anywhere with internet access. You can connect through the free Securus app, a computer, or a tablet.

Receiving free telephone calls? You don't need an online Securus account for that. Video visits and electronic messaging are different. When these services are available at CDCR facilities like CCWF, you'll need a Securus account to access them.

Tip: Create your Securus account ahead of time through the website or mobile app. That way, you're ready when video visits become available.

  1. Go to Securus online or download the mobile app - you can create your account either way.
  2. Create your login and finish registration - use an email you check regularly so you don’t miss confirmations.
  3. Keep a payment method handy - if you plan to use paid features like prepaid video, you’ll want to be ready to add funds when prompted.

Reminder: Free phone calls don't require an online account - but videoconferencing and electronic messaging do. Setting up your account now saves hassle later.

Add Funds

  • ✓ Open the Securus app and tap AdvanceConnect.
  • ✓ Set up AdvanceConnect for your account.
  • ✓ Add funds so you can receive prepaid videoconference sessions.
  1. Open the Securus app - sign in to the account you created.
  2. Tap “Video Connect” - this is where video sessions are managed.
  3. Turn on video calling - register by selecting “Allow video calls” (Spanish: “Permitir videollamadas”).

Once your account is ready, funds are added (if needed), and Video Connect is enabled, you can schedule and join video sessions through Securus Video Connect. It's web-based, so you can handle everything from anywhere with internet access - using the free Securus app, a computer, or a tablet.

Looking for more than video? Securus also supports messages, photos, and eCards. These are great for sharing everyday updates, sending encouragement, or marking a birthday or holiday. You'll manage all of these inside your Securus account alongside other communication features.

How to Set Up Video Visits with Someone at Central California Women’s Facility (CCWF)

Troubleshooting

  • ✓ Confirm you’ve created your Securus account through the website or mobile app.
  • ✓ If you’re trying to do prepaid video, open AdvanceConnect in the app and make sure funds were successfully added.
  • ✓ In the app, go to Video Connect and verify you selected “Allow video calls” / “Permitir videollamadas.”
  • ✓ Try a different device option if needed: the free Securus app, a computer, or a tablet can all be used to join sessions.
  • ✓ Use the scheduling area in Video Connect to confirm you can schedule and join sessions from your account.

If something won't go through: Contact Securus support through the app or website for help with account setup or payment issues.

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