How to Visit Facility
Visiting is straightforward once you set up your account and reserve a time slot. Here are the key steps, plus a few details worth checking before you go.
Start by creating a Securus account. Timing matters: your account needs to be set up before your loved one transfers to the facility. Once you're registered, you'll use the visitation portal to sign in, schedule visits, and manage your upcoming appointments. Keep your login info somewhere easy to find.
Planning tip: Reserve your time slot through the portal to skip long lines. Pick the date, time, and location that works for you, and your visit is confirmed instantly.
Steps to Follow
- ✓ Create a Securus account prior to your loved one’s facility transition.
- ✓ Sign in to the visitation portal to schedule and manage upcoming visits.
- ✓ Reserve a visitation time so you can skip long lines.
- ✓ Select the date, time, and location for the visit.
- ✓ Look for the instant confirmation after you schedule.
If you have an unused balance with ViaPath, submit your refund request through ViaPath's website. Refund policies can change, so check their help resources for current instructions before you submit anything.
Double-check before you plan the trip: Confirm when your Securus account must be created, what visit times and locations are available, and whether instant confirmation applies to your visit type.
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