What to Know About Phone Calls from Central Mississippi Correctional Facility
Phone calls from Central Mississippi Correctional Facility (CMCF) follow Mississippi Department of Corrections (MDOC) rules: calls are outgoing only, billed collect, and handled through GTL. Here's how it works, what it costs, and what to do if something goes wrong.
Phone calls at Central Mississippi Correctional Facility (CMCF) work differently than what you're used to at home. Inmates can place outgoing calls, but the facility phones don't accept incoming calls. You can't call the prison and ask to speak with your loved one. All calls are collect. When your phone rings, you'll hear a recorded message saying the call is from an inmate at a state prison facility. You decide whether to accept or decline the charges. One thing to keep in mind: calls may be monitored and recorded for security purposes. Avoid discussing anything you wouldn't want reviewed later.
Calls are capped at fifteen (15) minutes, so conversations can feel rushed. If you spend the first couple minutes getting settled, that's less time for what matters. Prioritize the important stuff early.
MDOC uses Global Tel Link (GTL) for inmate phone service. That means GTL is who you'll deal with for account setup, billing questions, and troubleshooting. As for cost, MDOC's agreement with GTL sets a reduced rate of $0.039 per minute. Your total depends on how often you accept calls and how long each one runs.
Heads up: The number your loved one calls must be on their approved phone list, and calls to prepaid cell phones are not allowed. If you’re a cell phone user, you typically need to set up an account with GTL and provide the required primary information before you can receive calls.
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- ✓ Call GTL customer service at 1-877-650-4249 for help with inmate phone service
- ✓ Use GTL support for account setup if you’re a cell phone user who needs an account before receiving calls
- ✓ Contact GTL about billing questions or problems accepting collect calls
- ✓ Be ready to provide the primary information GTL requires for your account
If calls won't connect, you can't accept charges, or you need help setting up service, contact GTL directly at 1-877-650-4249. Have your phone number and basic account details ready - it speeds things up.
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