Chippewa Valley Corrections, WI

Chippewa Valley Corrections offers both in-person and video visits. Video visits are scheduled through the ICSolutions portal—you'll need to be on the person-in-care's approved visiting list and have a completed DOC Visitor Questionnaire (DOC-21AA). Sessions run 25 minutes with a 5-minute gap between them, and time slots are available morning, midday, and evening. Each person in custody gets one free video visit per week; additional visits cost $2.50 each, subject to monthly limits in facility guidance. Only scheduled participants can appear on screen, and visitors 16 and older must briefly show an approved photo ID and state their full name before the visit starts. In-person visits follow a published weekend and holiday schedule.

Chippewa Valley Corrections routes non-privileged personal mail through TextBehind. Send letters to TextBehind at P.O. Box 189, Phoenix, MD 21131. Every envelope needs your return name and address plus the inmate's full name and DOC number. TextBehind scans or photocopies personal mail and delivers it digitally; originals are shredded by a certified third party 30 days after scanning. Legal and identifiable medical mail gets different treatment—TextBehind won't open or photocopy these items. Instead, they're forwarded to the institution for handling under legal/medical mail procedures. For outgoing non-privileged mail, people in DOC care must use P.O. Box 189, Phoenix, MD 21131 as their return address. Legal and IRS mail still uses institution addresses.

To send money to someone at Chippewa Valley Corrections, use Access Corrections by mail. Send the deposit slip plus a money order or check to Secure Deposits - Wisconsin DOC, P.O. Box 12486, St. Louis, MO 63132. Don't mail cash. Need to pay in person with cash? Enroll and find nearby CashPay walk-in locations at CashPayToday.com. For ICS video visit funding, pay online with a valid Mastercard or Visa, or mail a Western Union payment, cashier's check, or money order to IC Solutions at 2200 Danbury Street, San Antonio, TX 78217. Have the inmate's full name and ID ready, and follow the vendor's deposit steps.

Chippewa Valley Correctional Treatment Facility (CVCTF) protects inmate confidentiality—including participation in programming and residency status—unless disclosure is authorized or the inmate shares it themselves. The facility offers several ways to report sexual abuse or harassment: tell any staff member, use the PREA hotline, file a complaint, or contact law enforcement. All allegations are investigated. If an inmate is sexually assaulted, they should get to a safe place first, avoid cleaning or changing anything that could affect evidence, and report the abuse as soon as it's safe. To request information or an interview with staff, inmates submit a DOC-761 Interview/Information Request via the unit mailbox or electronically. Wait at least five days before escalating through the chain of command. Inmates must wear issued ID cards on the required lanyard when leaving their room. Standing counts happen at 7:30 a.m., 12:30 p.m., 5:00 p.m., and 9:15 p.m. Administrative complaints must be filed within 14 days under DOC Administrative Code 310.