How to Contact an Inmate at Chippewa Valley Corrections, WI (WI)
Getting in touch with someone at Chippewa Valley Correctional Treatment Facility (CVCTF) comes down to knowing the right request forms and scheduling systems. Here's what the facility documents for contacting staff and setting up visits.
If your loved one needs information directly from CVCTF staff, they'll use an Interview/Information Request form (DOC-761). They can fill it out and drop it in the unit mailbox, or submit the request electronically through the kiosk or their tablet.
CVCTF uses ICSolutions for visit scheduling. Video visits are booked through the ICSolutions website. For in-person or phone visits, you'll need an ICS account with your unique Party ID entered (the person you're visiting will provide this ID to you).
Key visit limits: Each person in care gets one free video visit per week. Additional video visits cost $2.50 each, up to 24 total per month. Sessions run 25 minutes with 5-minute breaks between them during set weekday and weekend time blocks. Only scheduled visitors can appear on screen, and anyone age 16 or older must meet the facility's approval requirements.
Steps to Follow
- ✓ Use the Interview/Information Request form (DOC-761) when you need information from CVCTF staff.
- ✓ Add enough detail in the request so staff can understand what you are asking.
- ✓ Submit the DOC-761 by placing it in the unit mailbox, or submit it electronically through the kiosk or the person’s tablet.
- ✓ Schedule CVCTF video visits through the ICSolutions website.
- ✓ If you want to schedule an in-person visit or a phone visit, create an ICS account (or update your existing account).
- ✓ Ask the person in care for your unique Party ID and make sure that Party ID is added to your ICS account before you try to schedule.
- ✓ Plan around the video visit structure: sessions are 25 minutes long, with 5 minutes between sessions, and they are offered during specific weekday and weekend time blocks.
- ✓ Track your monthly video visits: each person in care gets one free video visit per week, and additional video visits are $2.50 each, up to a combined total of 24 video visits per month.
- ✓ For in-person visits, arrive up to 10 minutes before your scheduled start time so you have time for entrance screening.
- ✓ For video visits, only the people scheduled for the visit can be on the video screen.
- ✓ Make sure every visitor age 16 or older who will be present meets the facility’s approval requirements.
Before scheduling anything, make sure you're set up correctly in ICSolutions. For video visits, verify you're using the ICSolutions website CVCTF requires. For in-person or phone visits, check that your ICS account is active and your unique Party ID is entered correctly. If your loved one needs to contact staff for information, confirm they can still submit a DOC-761 through the unit mailbox or electronically via the kiosk or tablet.
Double-check these details before scheduling: Confirm the current free and paid video-visit limits, the 25-minute session format with 5 minutes between sessions, the rule that only scheduled visitors may appear on screen (plus approval requirements for visitors 16+), and the guidance to arrive up to 10 minutes early for in-person entrance screening.
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