Understanding Video Visit Costs at Chippewa Valley: Free Visits and Paid Options
Video visits at Chippewa Valley Corrections Treatment Facility (CVCTF) can be free, paid, or both—depending on how often you schedule. Here's what you need to know about the weekly free visit, $2.50 paid visits, and one spot where the official guidance doesn't quite line up: monthly limits.
The policy is simple: one free video visit per week. Want more? Each additional visit costs $2.50. That means you can keep up a regular weekly check-in at no charge and add paid visits when you need extra time - birthdays, school events, or when something urgent comes up.
Source note: The “one free video visit per week” and “$2.50 per additional visit” details come directly from CVCTF’s updated visitation memo.
CVCTF's memo also sets a monthly ceiling: up to 24 video visits per month total (free and paid combined). If you're planning ahead, that's the number tied to the facility's own paperwork.
Here's where it gets confusing. DOC's broader video visitation guidance describes a different limit - up to 12 paid visits per month during the early rollout. That document frames it as a "first six months" cap that may also depend on facility operations.
Heads-up: One DOC document describes “up to 12 paid visits per month,” while the CVCTF memo describes “up to 24 video visits per month.” Because those caps conflict, verify the current monthly limit before you pay for extra visits.
- ✓ Check your ICSolutions account/visit scheduling pages for the current price and any monthly cap shown
- ✓ Confirm the active limit with CVCTF before purchasing multiple paid visits
- ✓ If something doesn’t match what you’re seeing online, contact ICSolutions customer support to clarify the current cap
How to Pay
- ✓ Pay online with a valid Mastercard or Visa
- ✓ Send a cash-type payment by mail: Western Union, cashier’s check, or money order
Sending payment by mail? Use this address for IC Solutions: IC Solutions, 2200 Danbury Street, San Antonio, TX 78217. Western Union, cashier's checks, and money orders all work. Use the exact address so your payment doesn't get delayed or returned.
Each video visit runs 25 minutes, with a 5-minute buffer between sessions. CVCTF publishes specific time blocks for weekdays, weekends, and holidays. Pick a slot you can reliably make - rushing into a visit or cutting it short is frustrating when every minute counts.
Before you spend money: CVCTF lists one free video visit per week and $2.50 for extras, but DOC guidance and the CVCTF memo show different monthly limits. Check the current pricing and cap in your ICSolutions account - or contact CVCTF directly - before purchasing additional visits.
- Check the ICSolutions visit pages - Confirm the current price per visit and whether a monthly cap is shown for CVCTF.
- Confirm the facility’s current limit - Ask CVCTF which monthly cap is being enforced right now before you buy multiple paid visits.
- Mail payments to the correct address (if you’re not paying online) - Send Western Union, cashier’s check, or money order payments to IC Solutions at 2200 Danbury Street, San Antonio, TX 78217.
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