How to schedule and conduct a CIDNET video visit with someone at Clark County Sheriff's Office (MO)
Video visits at Clark County Sheriff's Office (MO) go through CIDNET. Once you understand the hours and where to find help, scheduling becomes straightforward.
Clark County Sheriff's Office uses CIDNET for video visitation only - there are no in-person visits. Hours run daily from 7:00 a.m. to 11:00 p.m., giving you plenty of flexibility to find a time that works.
Before You Try
- ✓ Confirm you’re trying to visit during the posted video visitation hours (daily, 7:00 a.m. to 11:00 p.m.).
- ✓ Have the incarcerated person’s name and inmate number ready.
- ✓ If you need to add money to an inmate’s account, be ready to use Access Corrections (online) or call 866-345-1884, and have the offender’s inmate number available.
Questions about CIDNET - account setup, visit access, platform help - should go to CIDNET's website. The sheriff's office points people there for support, and it's your best bet for current instructions specific to your device and account.
- Go to CIDNET’s website - Clark County directs CIDNET questions there, and it’s where you’ll find the information and support for using the video visitation system.
- Follow CIDNET’s prompts for visits - Use their guidance to create/access your account and get set up for video visitation.
- Use CIDNET support if something doesn’t work - If you run into a login, scheduling, or connection issue, start with CIDNET’s support resources since that’s where the facility points visitors for help.
CIDNET charges $0.30 per megabyte (MB) of data used. This rate applies to Voice, Video, and Mail. Your costs depend on how much data your session consumes - not a flat per-visit fee.
Note: CIDNET logs each interaction as a Cidnet Utilization Event (CUE). Your charges may show as data-use events rather than a single line item.
CIDNET's features can vary by facility, so your account might look different from someone else's at another jail. For technical questions or troubleshooting, the sheriff's office recommends checking CIDNET's website.
- Do a quick device check before you try to connect - Make sure you’re using a stable internet connection and a device you can reliably use for the visit.
- If you hit a technical problem, use CIDNET support - Clark County directs CIDNET questions to CIDNET’s website, so start there for troubleshooting steps.
Note: The Clark County Sheriff’s Office and any member of its staff has the right to refuse visitation to anyone.
If you need clarification about a refused visit or want to resolve an ongoing issue, contact the Clark County Sheriff's Office directly: 518 N Lincoln St., Kahoka, MO 63445. Phone: 660-727-2911. Fax: 660-727-2445. Email: clarksheriff@clarkmosheriff.com.
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