Getting Money to Your Loved One (and What Happens to Their Funds When They’re Released) — Clark County Jail

Your loved one's money at Clark County Jail goes into an inmate account. Commissary purchases - snacks, hygiene items, clothing, writing supplies - are deducted from this balance. Ordering happens once a week. Some items may be restricted based on medical, mental health, or disciplinary status.

1. Go to the Main Jail lobby kiosk - This is one option for adding money to your loved one’s inmate account.
2. Bring cash - The lobby kiosk is cash only, so plan accordingly.
3. Use the kiosk to make your deposit - Follow the on-screen prompts to apply the money to your loved one’s account.
4. Buy prepaid phone account funds at the kiosk (during business hours) - The Main Jail lobby kiosk can also be used to purchase prepaid phone accounts during business hours.

1. Choose a remote option - Clark County Jail also allows deposits to an inmate’s account online, over the phone, or through an app.
2. Set up or access the vendor account - You’ll typically need your loved one’s identifying information to make sure the funds go to the right person.
3. Complete the payment - Follow the prompts to submit your deposit.
4. Use phone-company customer service for prepaid phone funds (if needed) - Prepaid phone accounts can also be purchased through the contracted inmate phone company’s customer service using a debit or credit card, and there’s a fee for that option.

Practical Tips

• ✓ Bring cash if you’re using the Main Jail lobby kiosk - deposits at the kiosk are cash only.
• ✓ Save your receipt after any kiosk transaction in case you need to track or confirm the deposit.
• ✓ If you deposit online, by phone, or through the app, use the vendor’s customer service for account setup help or transaction issues.
• ✓ If you’re trying to add prepaid phone funds at the lobby kiosk, go during business hours.
• ✓ If you purchase prepaid phone funds through the contracted phone company’s customer service, expect to pay a fee and use a debit or credit card.

When your loved one is released, any remaining balance is returned on a debit card. They'll receive it along with their release paperwork and personal property.

Faq Verify with Vendor

• ✓ What fees apply to online/phone/app deposits, and how are they calculated?
• ✓ How long does it usually take for a deposit to show up in the inmate account?
• ✓ What’s the refund or dispute process if you enter the wrong information or a payment doesn’t post correctly?
• ✓ For prepaid phone account purchases, can you pay by debit/credit through customer service, and what fee will be added?