How to send messages, photos, and packages
Staying in touch with someone at Clark County Jail happens through vendor-based video visits and phone services. Video visiting is available at the Main Jail and remotely, but you'll need a GettingOut account set up ahead of time—fees may apply, and customer service can help with setup. Phone calls from the jail are recorded (attorney calls excepted) and typically handled as collect calls with additional fees. Individual calls may be limited to 15 minutes. Want to fund calls? Buy prepaid phone accounts at the Main Jail lobby kiosk during business hours, or add money through the contracted phone company using debit/credit (for a fee). You can also leave a paid, three-minute voicemail for a specific inmate, delivered the next time they use the phone.
Search for a loved one and send messages and photos in minutes.
Clark County Jail routes personal mail through a digital scanning vendor, so the correct address depends on what you're sending. Letters and photos go to the vendor's PO Box. Legal mail and publisher-sent books go to the jail's PO Box in Vancouver.
Send a letter directly to Clark County Jail and it won't get delivered. All personal mail must go to the jail's digital scanning address first—it gets scanned there, then delivered electronically to the person in custody.
Phones at Clark County Jail are located in the housing unit dayrooms. They're shared, so access depends on how busy the unit is and how many people are waiting.
Video visiting is available at the Main Jail or remotely, but it must be prearranged through the GettingOut vendor. Create a GettingOut account in advance (fees may apply), and contact GettingOut Customer Service if you need help getting set up.
Yes—calls are recorded, except for attorney calls, and they’re typically handled as collect calls that may involve fees. Individual calls may be limited to 15 minutes.
You can purchase prepaid phone accounts at the kiosk in the Main Jail lobby during business hours. You can also add funds (for a fee) through the contracted inmate phone company using a debit or credit card.
Send personal mail to the jail’s designated digital scanning vendor, not directly to Clark County Jail. Mail sent to the jail itself will be returned to the sender. Use the vendor format with the inmate’s full name and CFN and the vendor address (example: PO Box 247, Phoenix, MD 21131).
Send legal mail and publisher materials to Clark County Jail Services, PO Box 1147, Vancouver, WA 98666. If it qualifies as legal mail, mark it clearly so it’s handled under the facility’s legal-mail procedures.
Clark County Jail does not allow certain items in incoming mail, including cash or personal checks, Polaroid-type photos, and photos or cards larger than 8"x10".
Your loved one's money at Clark County Jail goes into an inmate account. Commissary purchases—snacks, hygiene items, clothing, writing supplies—are deducted from this balance. Ordering happens once a week. Some items may be restricted based on medical, mental health, or disciplinary status.
Picking up someone's property from Clark County Jail is pretty straightforward once you know the basics: the person in custody has to authorize you, and what you can get depends on whether it's been less than 72 hours since they were booked.
Picking up someone's property from Clark County Jail is straightforward—if you know the two things that trip people up: authorization and timing. Here's how to show up prepared and stay ahead of the 60-day deadline.
