Who to Call When You Have Questions About Cochise County Jail Visits
Calling the right number first can save you a lot of frustration. Cochise County operates a main jail in Bisbee plus two substations in Sierra Vista and Willcox, and video visitation runs through Securus.
Cochise County's detention system has a main jail in Bisbee and two substations (temporary holding facilities) in Sierra Vista and Willcox. If your question is location-specific, call the site where the person is being held.
- ✓ Sierra Vista substation: 520-803-3858
- ✓ Willcox substation: 520-384-7070
For video visitation questions - how it works, account issues, or troubleshooting mid-visit - call Securus directly at 877-578-3658.
Securus Video Connect is a web-based system that lets friends, family, attorneys, and public officials schedule and join video sessions with someone who's incarcerated. You can connect from anywhere with internet access using the free Securus app, a computer, or a tablet. If the issue is the platform, your login, or getting connected, Securus is the place to start.
Note: Cochise County Jail and Court Security staff will not assist in scheduling public visits. Public visits may be scheduled online.
Video visit scheduling or tech problems? Call Securus at 877-578-3658. Questions about custody or something specific to where someone is being held? Call the appropriate Cochise County location - the main jail in Bisbee or the Sierra Vista/Willcox substations. Need general information or want to request a jail tour? Call 520-432-7540.
- ✓ Video visit help (Securus information/support): 877-578-3658
- ✓ Additional information or to request a tour of the Cochise County Jail: 520-432-7540
- ✓ Site-specific custody/location questions: call the main jail in Bisbee or the substation where the person is being held (Sierra Vista: 520-803-3858; Willcox: 520-384-7070)
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