How to Contact an Inmate at Cocke County Jail, TN (TN)

Cocke County Jail uses two different online vendors depending on what you need. Commissary deposits go through Access Corrections. Phone account deposits go through Inmate Sales. If this is your first time, expect some variation in fees, limits, and checkout steps. These are set by the vendor and can change, so follow the on-screen prompts as you go.

Need to talk to someone directly? Call the jail and ask which location handles your question. The Cocke County Jail Annex number is 423-613-9128. The Old Jail number is 423-623-6239. If you're dealing with a specific issue (like a deposit that hasn't shown up), ask staff whether to call about commissary or phone account questions.

Steps to Follow

• ✓ Decide what you are trying to fund: commissary money or phone time.
• ✓ Use Access Corrections for commissary deposits for someone housed at Cocke County Jail.
• ✓ Use Inmate Sales for phone account deposits for someone housed at Cocke County Jail.
• ✓ If you need clarification or your issue is time-sensitive, call the Cocke County Jail Annex at 423-613-9128 or the Cocke County Old Jail at 423-623-6239 and ask which location handles your request.

Before sending money, confirm you're using the correct vendor. Cocke County Jail currently lists Access Corrections for commissary and Inmate Sales for phone accounts, but these arrangements can change. Check the vendor's posted terms for fees, transaction limits, and any required details (like booking information) so your deposit reaches the right person.

1. Call the right jail location (Annex: 423-613-9128; Old Jail: 423-623-6239) and ask which number handles commissary questions versus phone account questions.
2. Ask what information they need from you to troubleshoot or confirm a deposit, including any inmate identifiers they require.
3. Confirm the current process and timing by asking about hours, typical processing times, and whether there are any other approved ways to pay (for example, lobby options or mail) and how those work if they are available.