How Phone Calls and Tablets Work at Collin County Detention Facility
Staying in touch with someone at Collin County Detention Facility? Here's what you need to know: inmates can't receive incoming calls, and most communication runs through pre-paid accounts and paid tablet services.
Inmates at Collin County Detention Facility cannot receive incoming phone calls. You can't call the jail and ask to speak with your loved one - phone contact only happens when they place a call out using the facility's pre-paid system.
Calls are still possible, but they need to be paid for ahead of time. You can fund a phone-number account from your end, or the inmate can purchase phone time directly from their commissary/trust fund account.
Want to help cover call costs? Collin County uses ICSolutions for family and friends to add money to a specific phone-number account. ICSolutions is also where you'll register, manage your account, add funds, and - where available - schedule and connect to offsite video visits from your computer.
- ✓ Register or log in through ICSolutions
- ✓ Choose the correct inmate/phone-number account to fund
- ✓ Add money to the account for pre-paid calls
- ✓ Double-check your account details so funds apply to the right number
Collin County also uses inmate tablets as part of its communication options. The tablet hardware itself is provided at no cost to the inmate.
The device is free, but many tablet features cost money. At Collin County Detention Facility, paid tablet services are funded through the inmate's Trust Fund or through the GettingOut app. You'll either add money to their Trust Fund for purchases or use GettingOut directly for the services you want to enable.
- ✓ On-demand video
- ✓ Messaging
- ✓ Photo sharing
Note: The tablet may be free, but paid tablet services cost money. Funding is handled through the inmate’s Trust Fund or through the GettingOut app.
For setup and troubleshooting, start with the vendor portals. Use ICSolutions for phone-related accounts - registering, adding funds, and connecting to offsite visits where offered. For paid tablet services, use GettingOut alongside the inmate's Trust Fund for funding and account setup.
- Set up and fund calling through ICSolutions - create your account and add money to the correct phone-number account for pre-paid calls.
- Use Trust Fund or GettingOut for tablet purchases - paid tablet services are funded through the inmate’s Trust Fund or through the GettingOut app.
- Use the vendor portals for account help - ICSolutions and GettingOut are the main starting points for registration and support for their services.
Find an Inmate at Collin County Detention Facility
Search for a loved one and send messages and photos in minutes.
