Mail, photos, messaging, and phone/call options for staying in touch.
Collin County Detention Facility won't accept messages for inmates, and inmates can't receive incoming phone calls—you can't leave a message with the jail for someone to get later. Phone contact is outbound only through prepaid calling accounts. Friends and family can add money to phone accounts through ICSolutions, and inmates can also buy phone time through commissary using their trust account. The facility provides tablet hardware at no cost, but paid services like messaging, photo sharing, and on-demand video are charged to the inmate's trust fund or can be paid through the GettingOut app. Account setup, funding, scheduling, and related orders are handled through Access Corrections and Access Securepak.
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Staying in touch with someone at Collin County Detention Facility? Here's what you need to know: inmates can't receive incoming calls, and most communication runs through pre-paid accounts and paid tablet services.
Surprised to see Collin County Jail mail routed to Maryland? You're not alone. Since July 25, 2022, the facility no longer accepts personal mail directly—it must go to a P.O. Box in Phoenix, MD. Get the address format wrong, and your letter comes right back.
No. The facility does not accept messages for inmates, and inmates cannot receive incoming phone calls.
You can add money to an inmate’s phone account through ICSolutions. Inmates can also purchase additional phone time from the commissary using their trust account.
You can’t leave messages with the jail for delivery, but inmates can receive electronic messages and photos through paid tablet services. These services are paid using the inmate’s trust fund or through the GettingOut app.
Collin County Detention Facility doesn't accept personal mail at the front desk. Personal letters must be mailed to the designated P.O. Box in Phoenix, MD. Don't try to hand-deliver mail—everything goes through the postmaster.
Yes, but only certain items. The facility accepts only new newspapers, magazines, or softcover books sent directly from a warehouse distributor or publisher; hardcover, spiral-bound, used, sexually explicit, and martial arts/self-defense materials are refused.
The facility no longer accepts checks or money orders through personal mail, so you’ll need to use approved deposit methods listed under inmate accounts. Commissary and care packages must be ordered through Access Securepak, and items sent by individuals or unauthorized retailers are refused.
When someone is booked into Collin County, the facility sets up a personal trust account for them. Any cash they had at booking gets deposited automatically, and funds you send while they're housed at the Collin County Detention Facility go into that same account.
Collin County Detention Facility has strict publication rules. Most rejections happen for two reasons: the package came from the wrong sender, or the book itself is the wrong format or content. Follow these guidelines to avoid having your shipment sent back.
Collin County's visitation timing rules are strict—even a few minutes late can cost you the visit. Here's how the 20-minute arrival and sign-up window works so you can plan your drive and actually get in.
