How to Contact an Inmate at Facility

If you're sending a money order through JPay, the verified mailing address is: JPay, PO Box 260130, Hollywood, FL 33026. Make the money order payable to JPay, and don't include letters or notes with your payment (they may be discarded). Deposit processes can change over time, so confirm this is still the correct method and address for your loved one before mailing anything.

For phone calls, AdvancePay is a prepaid calling option for family and friends. You add money to your AdvancePay phone number, and your incarcerated family member or friend calls you using that prepaid balance. Keep in mind: this describes how AdvancePay works as a service, not a guarantee that it's available at every facility or that rates and rules will be the same everywhere.

Steps-to-follow

• ✓ Mail JPay money order funds to: JPay, PO Box 260130, Hollywood, FL 33026.
• ✓ If you are using AdvancePay prepaid calling, add money to your AdvancePay phone number so your incarcerated loved one can call you using the prepaid balance.

Before mailing a money order, confirm the facility is currently accepting JPay money orders for your loved one and that PO Box 260130 in Hollywood, FL is still the right destination. Some systems use different deposit methods, different addresses, or specific formatting requirements (for example, how the inmate name and ID must be written). The quickest way to avoid delays: check the facility's posted instructions or contact the office that handles inmate accounts and commissary questions.

For AdvancePay, verify that this facility accepts it for inmate phone calls. Confirm exactly what information needs to match: the phone number format, who the account must be under, and any limits that could block calls. Phone systems are vendor-specific, and facility rules can affect whether calls connect even when your prepaid balance has funds. If you run into problems, the facility's general administration or published phone instructions are the best place to start.