How to Contact an Inmate at Craven County Jail, NC (NC)

Inmates at Craven County Detention Center cannot receive incoming phone calls. You won't be able to call the jail and get transferred to someone in custody. Instead, the inmate will need to call you. Your job is making sure your phone number and payment setup are ready to accept their calls.

Inmates make collect calls through Securus Technologies. To make sure those calls connect, set up a Securus telephone account ahead of time and add money to it. You can open an account online through Securus or by phone at 1-800-844-6591 (automated system or customer service). The jail notes you can prepay for phone calls, voicemails, and emails. Payments can be made with Visa, MasterCard, and check/debit card.

Steps to Follow

• ✓ Expect no incoming calls to the inmate, communication happens through outbound calls from inside the facility.

1. Decide how you will set up the account: Use the Securus online account setup, or call 1-800-844-6591 to set up an account through the automated system or with Customer Care.
2. Prepay to keep calls going: The facility notes you can prepay in advance for telephone calls, voicemails, and emails.
3. Choose a payment method: Payments can be made with Visa, MasterCard, and check/debit card.

1. Create your deposit account: Use JailATM.com to create an account for online deposits connected to Craven County Detention Center.
2. Match the deposit to the correct person: Double-check the inmate’s name and identifying details in the system before you submit any money.
3. Submit the deposit: Complete the online deposit through JailATM.com so funds go into the inmate’s account.

Before troubleshooting your phone, confirm the "no incoming calls" rule. This policy is enforced strictly. The key point: the inmate has to place the call from Craven County Detention Center.

• ✓ Securus Technologies is still the active phone service provider for Craven County Detention Center inmate calls.
• ✓ The Securus account setup number is still 1-800-844-6591.
• ✓ Your payment method is accepted for prepay (Visa, MasterCard, check/debit card).
• ✓ JailATM.com is still the correct site for online deposits to an inmate’s account.

If privacy matters to you, understand how monitoring works. The jail states that calls are recorded and subject to monitoring, and that called-party information is available to law enforcement. Treat every call as if someone else could listen later.