Getting Calls from Someone at Craven County Jail: Securus accounts, options, and call monitoring
Phone calls from someone at Craven County Jail are straightforward once you understand the system. Here's how Securus accounts work, your payment options, and what to know about recording and monitoring.
People in custody at Craven County Detention Center can't receive incoming calls - they can only place outgoing collect calls through Securus Technologies. To keep those calls connecting smoothly, you'll want to set up an account that works for you. The two main options: prepaid (add money ahead of time) or billed (charges come to you monthly).
You can set up a Securus account online or by phone. If you'd rather talk it through - or just want it done fast - call 1-800-844-6591 for the automated system or to reach Customer Care directly.
Note: Craven County also uses JailATM, which lets you deposit money into an inmate’s account online using a credit card.
Securus offers two main ways to cover call costs. With AdvanceConnect, you prepay - adding funds to a Securus Debit account that pays for calls as they happen. Direct Bill is the opposite: calls come through and you're billed monthly. The catch? Direct Bill requires a credit check to qualify.
- ✓ AdvanceConnect (prepaid): add money ahead of time so calls can be paid for using the inmate’s Securus Debit account
- ✓ Prepaid can be easier to control: you decide how much to add and can keep a closer eye on spending
- ✓ Direct Bill: call charges are billed to you monthly, which can be convenient if you expect ongoing calls
- ✓ Direct Bill requires a credit check to qualify
- ✓ For prepaid funding, Securus lists payments by Visa, MasterCard, and check/debit card
Assume every call is recorded. At Craven County Detention Center, phone conversations are recorded and can be monitored at any time. Information about who's being called is also available to law enforcement. Treat every call like it could be reviewed later - because it can be.
Tip: Keep calls focused on family, logistics, and support. Don’t discuss alleged crimes or anything you wouldn’t want recorded and replayed.
Want to avoid missed calls? Prepaid is usually the simplest route. Adding funds through AdvanceConnect keeps calls from cutting off when the balance runs dry. Direct Bill works well if you prefer monthly billing, but it requires passing a credit check - not an option for everyone. The choice comes down to this: pre-fund and control your balance, or qualify for billing and pay later.
- ✓ Check your prepaid balance regularly so you’re not surprised by a blocked or interrupted call
- ✓ Use the payment methods Securus lists for prepaid funding: Visa, MasterCard, and check/debit card
- ✓ If you’re trying to add money to the inmate’s account from home, JailATM allows online deposits using a credit card
Stuck? Can't get calls to connect, unsure which account type to choose, or need help setting things up? Start with Securus. You can manage your account online or call 1-800-844-6591 for the automated system or Customer Care. For questions specific to the jail's procedures - like exceptions or anything beyond billing - contact the jail directly.
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