Setting Up Calls from Craven County Jail: Securus Accounts, Payments, and Recording

Inmates at Craven County Detention Center can't receive incoming calls. They place outgoing calls through Securus Technologies, including collect calls. Your job? Make sure your phone and payment method are set up on the Securus side so you can accept calls when they come in.

Want predictable spending? Securus AdvanceConnect is a prepaid calling account - you add money ahead of time and control exactly how much goes toward calls. For most families, prepaid is the simplest way to stay on budget and avoid calls getting cut off due to billing issues.

Securus Direct Bill takes a different approach: you receive calls and get billed monthly. Securus markets this option to attorneys, bail bondsmen, and families of people with longer stays. It requires a credit check. If you qualify and prefer monthly billing - especially for ongoing calls - this can work well.

1. Decide how you want to sign up - You can open a Securus telephone account online, or you can do it by phone.
2. Set up by phone if you prefer guided help - Call 1-800-844-6591 to use the automated phone system or speak with a Securus Technologies Customer Care representative.
3. Use online setup for simple account changes - If you’re comfortable managing things yourself, online account access can be the quickest way to create or update your calling setup.

Payments

• ✓ Visa
• ✓ MasterCard
• ✓ Check/debit card

All calls with inmates at Craven County Detention Center are recorded and may be monitored at any time. The jail also shares called-party information with law enforcement. Assume every call is being listened to, and that details about your phone number can be accessed.

Practical Tips

• ✓ Remember you can’t call an inmate directly at Craven County Detention Center - calls must be placed by the inmate.
• ✓ Set up your Securus account ahead of time (online or by calling 1-800-844-6591).
• ✓ Pick an account style that matches your needs (prepaid AdvanceConnect vs. monthly Direct Bill).
• ✓ Have an accepted payment method ready: Visa, MasterCard, or check/debit card.

If something goes wrong the first time - your number won't accept the call, or payment doesn't go through - fix it right away. Don't wait for the next call attempt. Adjusting your account through Securus online or by phone is usually the fastest way to resolve things.

For setup, billing, or account issues, start with Securus. Call 1-800-844-6591 to use their automated system or talk to customer care. Questions about the jail's calling policies - like why inmates can't receive incoming calls - are better directed to the detention center itself.