How to send messages, photos, and packages
Craven County Jail uses Securus Technologies for phone service. Inmates can't receive incoming calls—they place collect calls through Securus instead. All calls are recorded and may be monitored, and call-party information can be shared with law enforcement. To pay for calls, set up a Securus account online or call 1-800-844-6591. From there you can add funds and control spending. Payment options include Visa, MasterCard, and check/debit cards. Securus also offers AdvanceConnect prepaid accounts and a Direct Bill option (credit check required). Since a third-party vendor handles communication, use Securus's website or app for setup, payments, and messaging.
Search for a loved one and send messages and photos in minutes.
Mail rules at Craven County Jail are strict. Small details — like using a postcard or padded envelope — can get your letter rejected. Follow these guidelines to make sure your mail actually gets through.
Craven County Jail changed its mail rules on April 10, 2023: the jail no longer accepts books for inmates. The only exception is legal documents or legal books, so if what you’re mailing isn’t clearly legal material, assume it will be rejected and choose another way to help.
Yes, but not by calling you directly. Inmates can’t receive incoming calls, so they have to place collect calls through Securus Technologies.
Yes. Phone calls are recorded, may be monitored at any time, and call-party information can be provided to law enforcement.
Set up a Securus account online or call 1-800-844-6591 to use the automated system or customer care. You can pay with Visa, MasterCard, or check/debit card, use AdvanceConnect prepaid accounts, or apply for Direct Bill (credit check required).
No. Craven County Jail stopped accepting books for inmates on April 10, 2023, except for legal documents or law-related books.
No—Polaroid photographs and postcards are not allowed in inmate mail. If you’re unsure about other photo types, contact the jail for guidance.
Most non-legal letters are screened and scanned by an offsite vendor, then delivered digitally to the inmate's account. Packages and publications work differently—they usually need to go directly to the facility or through an approved vendor. Call 252-636-6619 for exact rules and addressing details.
Phone calls from someone at Craven County Jail are straightforward once you understand the system. Here's how Securus accounts work, your payment options, and what to know about recording and monitoring.
Want to put money on someone's account at Craven County Jail? The facility uses JailATM for online deposits, so you can handle everything from home. Here's how to set it up and complete a deposit without the guesswork.
You can't call someone at Craven County Jail directly — all calls go out through Securus. Setting up your account ahead of time means fewer missed calls and no payment headaches.
