How to Request Disability Accommodations for Visits in Cumberland County (Crossville)

Cumberland County has a formal policy against disability discrimination in its programs, services, and activities. What this means for you: the county is committed to providing access - whether that's communication help during a visit or a modification to how services work - when you need it.

If standard print is a barrier, Cumberland County offers its ADA notice in alternative formats like large print or Braille. Just ask. This can be helpful if you want the policy language in a format that works for you while planning your request.

Examples

• ✓ A sign language interpreter
• ✓ An assistive listening device
• ✓ Print material in digital format
• ✓ A reasonable modification to programs, services, or activities

Make your request as soon as possible. Cumberland County asks for 30 days' notice when you can, which gives them time to arrange interpreters or other communication supports. Visiting sooner than that? Still reach out right away - early notice helps things go smoothly.

1. Identify what you need for effective communication or access - Cumberland County’s notice gives examples like a sign language interpreter, an assistive listening device, print material in digital format, or another reasonable modification.
2. Pin down the visit details - Know the activity or event you’re trying to attend (your visit) and the date and time you’re aiming for so the request can be scheduled appropriately.
3. Request early (30 days when you can) - Cumberland County asks that requests be made as soon as possible, preferably 30 days before the activity or event.
4. Contact the ADA Coordinator - Direct your request to the County ADA Coordinator so it’s routed to the right place.
5. Follow up until you have a clear plan - If your accommodation involves coordination (like communication support), stay in touch so you know what will be provided and when.

Direct accommodation requests to: Brooke T. Shaffer (ADA Coordinator / Title VI Coordinator / HR Director), 2 N. Main Street, Crossville, TN 38555 (2nd Floor). Phone: 931.250.5437.

If your request gets denied, delayed, or you feel you're being treated unfairly because of a disability, Cumberland County has a grievance procedure to address complaints. This process covers disability-related discrimination concerns tied to services, activities, programs, or benefits.