How Inmate Phone Calls Work at Cumberland County Jail: Collect Calls, Time Limits, and Why Cell Phones May Not Get Calls
Waiting on a call from Cumberland County Jail? The rules can feel confusingâespecially when you hear
Contact an Inmate at Cumberland County Jail.
Mail, photos, messaging, and phone/call options for staying in touch.
Overview
Cumberland County Jail uses GTL's remote video visitation service for video visits from home. Anyone over age 16 must register on the GTLVISITME website before using the system. Remote video visits are monitored by both the facility and the vendor. Fees are $4.00 for up to 10 minutes and $10.00 for up to 25 minutes, available daily from 8:30am to 9:45pm. Log in well before your scheduled start time. If you check in more than 5 minutes late, the vendor can automatically cancel your visit, and the facility cannot override that cancellation. Phone service, tablet messaging, and video are typically handled through your vendor account, so you'll use the vendor app or website to schedule visits and add funds.
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Quick Facts
- Anyone over age 16 must register on the GTLVISITME website to use Cumberland County Jailâs video visitation service.
- Video visits from home are available daily from 8:30am to 9:45pm and are monitored by the facility/vendor.
- Fees for remote video visits are $4.00 for up to 10 minutes and $10.00 for up to 25 minutes.
- Visitors who check in more than five minutes late can have their visit automatically canceled by the GTL system and the facility cannot override that cancellation.
Contact & Communication Guides
Phone & Messaging
How to Contact an Inmate at Facility
If you're planning an in-person visit, timing is the thing that trips people up most. You need to be at the facility 5 minutes prior to your scheduled visit time. Check in more than 5 minutes late? The GTL system automatically cancels your visit. The facility can't override that cancellation. Treat your scheduled time as a hard cutoff and plan your travel accordingly.
How to Send Letters, Photos, and Books to Someone at Cumberland County Jail (Avoid Rejections)
If you've sent mail to Cumberland County Detention Center before, here's the biggest change: your letter doesn't go to the jail anymore. Starting June 26, 2023, all personal mailâletters, cards, photos, drawingsâgets routed to an offsite mail-scan vendor. The vendor scans everything and delivers it digitally to the person in custody. Mail sent to the old address gets returned. Using the correct address is the single easiest way to avoid rejection.
The New Mail System at Cumberland County Jail (And How to Send Books, Letters, and Money Correctly)
Cumberland County Detention Center changed how personal mail works in 2023. If you want your letter, photos, or book to actually reach your loved one, you need to use the right addressâand the right ID numberâfor what you're sending.
Why You Can't Call Your Loved One at Cumberland County Jail (And Alternatives)
Here's the most important thing to know: inmates at Cumberland County Jail can't receive incoming calls or messages. Phone access is outbound-only. You can't call the jail and ask to be connected. Your loved one has to call you. When they do, you'll hear a recorded message identifying the call as coming from an inmate at the Cumberland County Detention Center. Follow the prompts to acceptâand depending on the call type, you may be accepting the charges too.
Common Questions
How do I register for video visits at Cumberland County Jail?
Start by registering on the GTLVISITME website. Anyone over age 16 must complete vendor registration before using video visitation. From there, you can use the vendor portal or app to schedule visits and manage funds.
What are the costs and hours for video visits from home at Cumberland County Jail?
The vendor lists fees of $4.00 for up to 10 minutes and $10.00 for up to 25 minutes. Remote video visits are available daily from 8:30am to 9:45pm, and visits are monitored.
What happens if Iâm late to a scheduled video visit?
If you check in more than 5 minutes late, the GTL system can automatically cancel your visit. The facility cannot override it. Plan to be logged in well before the scheduled start time.
Other Guides for Cumberland County Jail
Cumberland County Jail Dress Code: What Visitors Can and Can't Wear
Nothing's worse than driving to the jail and getting turned away at the door. Cumberland County Jail enforces a clear visitor dress code and restricts certain items from entering the facilityâcheck the lists below so you sail through screening.
Cumberland County Jail Visiting Hours: Website Says Two Different Schedules, How to Verify Before You Go
Cumberland County Jail's own website lists two different in-person visiting schedules. Before you make the drive, take a minute to verify the hours directly with the jail so you don't lose a visit slot or get auto-cancelled at check-in.
Cumberland County Jail Visiting Hours: When You Can Actually Visit
Visiting time at Cumberland County Jail is divided into specific blocks depending on the day. Here are the hours the facility publishesâplus one schedule mismatch you'll want to double-check before making the trip.
