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Send Photos & Mail at Cumberland County Jail

How to send messages, photos, and packages

Overview

Cumberland County Jail offers monitored video visitation from home, with published prices and hours. Log on 15 minutes before your scheduled start time. Under normal conditions, inmates have phone access for several hours each day—but phones aren't available during meals or lockdowns, and access can be restricted for disciplinary reasons. In the booking area, local calls are free. Long-distance calls go through as collect. Before any charges apply, a recorded message lets you accept or refuse the call, hear the charges, or block future calls. You're only charged if you accept. Calls are capped at 15 minutes, with a warning at 14 minutes. All calls are subject to monitoring and recording. Inmates can't receive incoming calls or messages, and many numbers won't accept collect calls—including most cell phones, businesses, and hospitals.

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Quick Facts

  • Visitors for video visits must log on 15 minutes before the scheduled start time.
  • Inmate telephone calls are limited to 15 minutes and a warning plays at 14 minutes.
  • Booking-area phones provide free local calls while long-distance calls are made collect.
  • All inmate calls are subject to monitoring and recording, and inmates cannot receive incoming calls.
  • Personal mail is processed offsite by a mail-scan vendor and must be sent to the Phoenix, MD P.O. Box address the vendor uses.

Send Photos & Mail Guides

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How to Send Letters, Photos, and Books to Someone at Cumberland County Jail (Avoid Rejections)

If you've sent mail to Cumberland County Detention Center before, here's the biggest change: your letter doesn't go to the jail anymore. Starting June 26, 2023, all personal mail—letters, cards, photos, drawings—gets routed to an offsite mail-scan vendor. The vendor scans everything and delivers it digitally to the person in custody. Mail sent to the old address gets returned. Using the correct address is the single easiest way to avoid rejection.

Common Questions

How do I schedule a video visit with an inmate at Cumberland County Jail?

Cumberland County Jail offers monitored video visitation from home with published prices and hours. Log on 15 minutes before your scheduled start time. You'll schedule visits (and any on-demand video visits) through the jail's approved communications vendor portal or app after you and the incarcerated person are approved in that system.

Will I be charged if an inmate from Cumberland County Jail calls me?

No—you're only charged if you accept the collect call. You’ll hear a recorded message first that lets you accept or refuse, learn the charges, or block future calls.

Can an inmate at Cumberland County Jail place a collect call to my cell phone?

Usually, no—Cumberland County Jail inmates can’t place collect calls to many cell phones, business numbers, hospitals, or numbers blocked from receiving collect calls. If you’re not sure about your number, listen to the recorded message for acceptance options or block information.

How do I send a personal letter to an inmate at Cumberland County Jail?

Send personal letters through the offsite mail-scan vendor using the Phoenix, MD P.O. Box address for the system. Address it with the inmate’s name and their GettingOut.com ID (not the booking number), and include your return address.

Can I mail photographs to an inmate?

Yes, but content is restricted. Photos that are nude, sexually suggestive, or that depict gangs, gang tattoos, hand signs, or similar imagery are prohibited and won’t be accepted.

Where should I send books or legal mail for someone at Cumberland County Jail?

Send books and legal mail directly to the jail’s street address (not the mail-scan P.O. Box). Books must be softback and shipped directly from the publisher, and items with explicit sexual content or that encourage violence are rejected.

Other Guides for Cumberland County Jail

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Cumberland County Jail Dress Code: What Visitors Can and Can't Wear

Nothing's worse than driving to the jail and getting turned away at the door. Cumberland County Jail enforces a clear visitor dress code and restricts certain items from entering the facility—check the lists below so you sail through screening.

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