How to send messages, photos, and packages
Dallas County Jail runs all video visitation—both on-site and off-site—through Smart Communications (SmartInmate). You'll need to register and schedule visits through SmartInmate at least 72 hours in advance. Approvals typically come within 72 hours. The person registering must be at least 17 and show a valid government-issued photo ID during initial registration. Visitors under 17 need a parent or guardian present for video visits. Each visit lasts 20 minutes. Off-site visits are unlimited per week, while on-site visits are capped at two per week. Sign in late? You only get the remaining time. All visits are recorded and monitored—joining counts as consent. Dress code rules apply. On-site hours are posted, with no visits on Wednesday and weekday restrictions for children under 17.
Search for a loved one and send messages and photos in minutes.
Mail to Dallas County Jail gets rejected over small details—wrong address format, missing info, or prohibited items inside. Use this guide to make sure your letter actually gets through.
Sending attorney-client mail to someone at Dallas County Jail? Where you address it makes all the difference. The jail explicitly warns that mail routed through its Seminole, Florida processing center is not confidential — but there are other options for attorneys.
Mail for someone at Dallas County Jail doesn't go directly to the jail — it routes through a mail processing center. How you address it and what you include determines whether it gets delivered or rejected.
Schedule both on-site and off-site video visits through Smart Communications (SmartInmate) at www.smartinmate.com. Visits must be set at least 72 hours in advance, and approvals are generally made within 72 hours.
Yes. All Dallas County Jail video visits are recorded and monitored, and participating in a visit counts as consent to the recording and monitoring.
Each scheduled video visit lasts 20 minutes. Off-site video visits are unlimited per week, while on-site visits are limited to two per week; if you sign in late, you’ll only receive the remaining scheduled time.
Send inmate mail to the Mail Processing Center, PO Box 9226, Seminole, FL. Include the inmate’s full name and booking number on every piece of mail.
No. Mail sent to PO Box 9226 in Seminole, FL is not confidential. Attorneys should use SmartInmate or send legal correspondence to PO Box 660334, Dallas, TX 75266 for privileged handling.
Dallas County Jail prohibits many items in incoming mail, including glue, paperclips, staples, magnets, stickers, tape, plastic, wood, cloth, glass, ribbon, liquids, metal, and electronic devices. Leave prohibited materials out so your mail isn’t rejected.
Bringing kids to Dallas County Jail requires extra planning—minors face stricter rules than adult visitors. Here's what you need to know about weekend visits, supervision requirements, and what infant items you can bring.
Planning a visit with your child? The biggest thing to know: Dallas County Jail treats weekends and weekdays differently, especially for video visitation. Here's how the rules work so you don't make a wasted trip.
Planning visits at Dallas County Jail? Two limits matter most: how many visits your loved one can receive each week, and how many they can have in a single day.
