How Danville handles incoming mail: what gets scanned and what will be rejected

Mailroom staff scan incoming non-privileged mail in color - both sides of the envelope plus everything inside. Regular letters, greeting cards, photographs - all of it. Those scans become PDF files uploaded to the recipient's Bulletin Board, where they view them on a tablet. They see a digital version of what you sent, not the physical item.

After the scans upload, the person gets a notification that new mail is ready to download. So when you're wondering "Did you get it?" - their "delivery" is that tablet notification, not a paper envelope handed over.

Some items skip the scanning process entirely. Publications aren't scanned or photocopied. Neither are official government documents - things like a birth certificate or Social Security card mailed directly from a government entity.

Envelope Packaging Rejection

• ✓ Padded envelopes (including envelopes padded with gray diamond dust)
• ✓ Corrugated cardboard boxes mailed from family or friends
• ✓ Any stains or discoloration on the mail (including perfume, lipstick, oily substances, unusual stains, or bodily fluids)
• ✓ Crayon, glitter, or other foreign/unknown substances on the paper
• ✓ Any added texture, beads, or other craft material
• ✓ Return address stickers or labels
• ✓ Stickers or tape on the correspondence or package
• ✓ Mail without a return address

Practical Sending Tips

• ✓ Write the return address directly on the envelope (don’t use return-address labels or stickers)
• ✓ Don’t seal or decorate the envelope with stickers or tape
• ✓ Skip padded envelopes and corrugated cardboard packaging
• ✓ Keep paper clean and plain (no perfume, lipstick marks, oily spots, glitter, crayon, beads, or other craft materials)

Since non-privileged mail gets scanned for tablet viewing, flat and simple works best. A plain letter, a standard card, photos without added texture - these scan clearly and won't trip rejection rules about stains, unknown substances, or attachments. Keep it simple, and your mail makes it through the mailroom and into that Bulletin Board notification without issues.