Recognize Calls from Danville and Set Up Phone Service: Caller ID, Rates, and ICSolutions Contacts
Answering calls from someone at Danville Correctional Center comes down to two things: recognizing the caller ID number and knowing which phone company handles account and billing questions. Here are the details families need most.
Calls from Danville Correctional Center can show up on your caller ID as (217) 906-6012. If you use call screening, spam blocking, or “silence unknown callers,” consider saving that number as a contact so the call has a better chance of ringing through.
Illinois Department of Corrections phone service is moving from Securus to ICSolutions. During the switch, phone lists and credits should transfer to the new system, though you may see a brief interruption (typically one to two days) while data and funds move over. One thing to plan for: any balance on a Securus Advance Connect account does not transfer automatically to ICSolutions. Refunds for those balances are handled separately through Securus.
Refund help (Securus balances): If you need a refund for money left on a Securus Advance Connect account after the transition, contact Securus at 1-800-844-6591.
With ICSolutions, domestic calls are $0.008 per minute (down from $0.009 per minute under the previous contract).
Icsolutions Contact
- ✓ ICSolutions customer service (account setup, billing, call issues): 888-506-8407
- ✓ ICSolutions customer service email: Customer@icsolutions.com
Securus refunds: For refunds tied to a Securus Advance Connect balance (from before the switch), call Securus at 1-800-844-6591.
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