Who to Call When You Have Questions About Decatur Correctional Center

For most questions, start with the facility’s main phone line: (217) 877-0353. Calling is usually the fastest way to ask about general procedures or flag an issue that needs attention.

Need to send documents by fax? The number is (217) 875-6539. Fax works well for non-urgent paperwork when you want a paper trail without mailing originals.

For administrative or formal correspondence, use the business mailing address exactly as listed: 2310 East Mound Road, P.O. Box 3066, Decatur, IL 62524. Written mail works best when you want your request documented or you're sending materials that don't fit into a quick phone call.

If you're writing a formal letter, the publicly listed warden is Jaclyn Thompson. Including the warden's name can help route your correspondence when you're escalating a concern through official channels.

When to Call Vs Write

• ✓ Call when you need a quick answer, clarification on a process, or help figuring out who handles your question.
• ✓ Write (business mail) when you’re making a formal request, sharing detailed information, or you want a dated record of what you sent.
• ✓ Use fax when you need to send documents and don’t want to wait on postal delivery.
• ✓ If you’re not sure which method is best, start by calling and ask what they prefer for your specific situation.