How to Schedule Remote Video Visits and Keep Calls Private for Someone at District 12 (Securus)

Securus Video Connect is a web-based system that lets you schedule and join video sessions with an incarcerated person from anywhere with internet access. You can use the free Securus app or connect from a computer or tablet. No need to travel to the facility just to see each other on screen.

Start by creating a Securus Online account. Once your account is approved, log in and look for the "Schedule Session" option to book your visit. That button is what you'll use every time you want to set up another video session.

Attorney video visits work differently than regular family sessions. When an attorney creates a Securus account for video visits, they need to upload a self-image, a photo of their driver's license, and a photo of their bar license.

The big difference is privacy. Attorney video visits scheduled through Securus are not monitored or recorded by staff. This protection only applies to attorney visits. Don't assume regular friends-and-family video sessions work the same way.

Costs vary by visit type. Attorney video visits through Securus cost $5 for up to a 25-minute session. Fees and rules for non-attorney visits can differ, so check the current details in Securus or confirm with the facility before paying.

1. Contact the correctional facility: Ask how to register your phone number with Securus for your person at District 12.
2. Request that your number be marked private: Specifically request that your phone number be marked as private. This is the step used to help ensure phone calls from the facility are not recorded.
3. Confirm the change was applied: Before you rely on it, double-check with the facility that your number is registered in Securus and flagged as private.

Tips Verify

• ✓ Confirm you’re scheduling under the right account type (family vs. attorney), since rules and privacy protections can be different.
• ✓ Verify the session details before you finalize anything: date, time, and who is approved to join.
• ✓ If you’re asked to pay, check what the charge covers and whether it’s refundable if the session cannot happen.
• ✓ Do a quick tech check ahead of time (internet connection, camera, microphone), especially if you’re using a tablet or computer you do not use often.