How to Contact an Inmate at District 23 Probation & Parole - CSC (MO)

You can't call in to reach someone at District 23. All phone contact happens through outgoing calls placed by the offender, and you should assume those calls may be monitored.

Outgoing calls are only allowed when the offender is not on restricted status. If they're assigned to a segregation unit, phone access is limited. When calls are available, the offender places them through an automated security system using a personal identification number (PIN).

Facility phones support collect calls, debit calls, and prepaid calls. Debit minutes can be purchased in the canteen or from a kiosk, or calls can be funded through an account with Securus. Securus Advance Connect lets you fund calls in advance to a specific bill-to number (BTN).

Steps to Follow

• ✓ Confirm the offender is not on restricted status (segregation units have limited phone access).
• ✓ Make sure the offender has and can use their PIN in the automated calling system.
• ✓ Decide which call type you will use: collect, debit, or prepaid.
• ✓ If using debit or prepaid calling, fund it through debit minutes purchased in the canteen or at a kiosk, or set up funding through Securus (including Advance Connect to a specific BTN).

• ✓ Assume calls may be monitored. Keep sensitive details off the phone.

Before you sit by the phone waiting, verify a few basics. District 23 does not accept incoming calls to offenders. Outgoing calls depend on whether the offender is on restricted status. And if the person is in a segregation unit, access may be limited even if they're otherwise eligible to call.

Confirm which calling options are currently enabled for them (collect, debit, or prepaid) and how their PIN is issued and managed. On the funding side, find out whether they're using debit minutes through the canteen or kiosk, or whether you need to set up and fund calling through Securus, including Advance Connect to the correct bill-to number (BTN).