How to Set Up Phone Calls with Someone under Missouri DOC Supervision

In Missouri DOC facilities, offenders cannot receive incoming phone calls. They can place outgoing calls as long as they're not on restricted status. Certain housing situations can also limit access, so if calls are inconsistent, it may be tied to the offender's current status or location.

Facility phones handle three billing types: collect calls, debit calls, and prepaid calls. Regardless of billing method, all calls are monitored. You'll hear a recorded message during the conversation letting you know the call is coming from a correctional facility.

To place a call, the offender uses an automated security system that requires their personal identification number (PIN). The PIN is how the system tracks and controls calling, so they'll need it every time they make an outgoing call.

Funding Options

• ✓ Buy debit minutes through the canteen
• ✓ Buy debit minutes at a kiosk
• ✓ Use a Securus account to fund calls (including Advance Connect)

If you want more control over where calls are billed, prepaid options through Securus can help. One option referenced by Missouri DOC is Advance Connect, which lets you fund calls in advance to a specific bill-to number (BTN). In plain terms, you're adding money tied to a particular phone number so the offender can call it.

The offender may also be able to make calls through a phone app on a facility tablet. Missouri DOC references JPay tablets with calling powered by Securus Technologies, so you may hear "tablet calls" mentioned as another way they place outgoing calls.

For prepaid calling accounts and account help, Missouri DOC directs families to Securus. You can reach them at securustech.net, by phone at 800-844-6591, or by email at customerservice@securustech.net.

1. Pick the phone number you want funded - If you are using a prepaid option like Advance Connect, you will be funding calls to a specific bill-to number (BTN).
2. Set up your Securus account online - Use securustech.net to create the account and follow the prompts to add and fund the phone number.
3. Or set it up by phone - Call Securus at 800-844-6591 if you prefer to complete setup with customer service.
4. Or set it up by email - Email customerservice@securustech.net for account assistance and setup support.
5. Know the offender may use other funding methods too - Calls can also be funded when the offender purchases debit minutes through the canteen or from a kiosk.

If you're getting unwanted calls from an offender, listen for the automated prompts during the call. Missouri DOC says you can use those prompts to block future calls to your residence.