How to Send Money to Facility

First things first: your name needs to be on the offender's approved visitor list. This applies to every payment method. If you're not on the list, your deposit won't go through regardless of how you try to send it.

If you're funding a Securus pre-paid collect account, keep the per-deposit cap in mind. Deposits are limited to $200.00 per transaction. Need to send more? You'll have to split it into separate deposits (or use another method the facility allows).

Steps to Follow

• ✓ Confirm you are on the offender’s approved visitor list before you attempt any deposit.

• ✓ If you are using Securus to fund a pre-paid collect account, keep each deposit at $200.00 or less.

• ✓ Verify the offender’s account type (for example, whether it is a pre-paid collect account) so you know which limits apply. If you are unsure, contact the facility to confirm.

If a deposit gets rejected or delayed, start with the visitor list. Call the facility and confirm your name is on the offender's approved list. Also double-check that the name on your payment matches what they have on file: spelling, full legal name, and any required identifiers.

For Securus deposits to pre-paid collect accounts, verify the limit before sending funds. The cap on file is $200.00 per deposit. It's worth asking whether that applies only to pre-paid collect funding or to all Securus deposits tied to the offender.