Penmate Inmate Support Guides
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How Phone Calls and Inmate Money Work at Doña Ana County Detention Center

Managing calls and money for someone at Doña Ana County Detention Center is straightforward once you know which service to use. Here's how calls work, which support lines you'll need, and what to watch for with AdvancePay accounts.

• 2 min read • donaana.gov
How Phone Calls and Inmate Money Work at Doña Ana County Detention Center

Detainees at Doña Ana County Detention Center can place phone calls during scheduled calling times. Calls go through as collect, prepaid, debit, or via ConnectNetwork. To receive calls (and manage costs), figure out which option your loved one is using, then set up your side to match.

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How Phone Calls and Inmate Money Work at Doña Ana County Detention Center

If you use a ConnectNetwork/ViaPath AdvancePay account, watch out for inactivity fees. Under the policy effective Dec 28, 2022, accounts become inactive and subject to forfeiture after 180 consecutive days without use. Keeping money in the account "just in case"? Set a reminder to check it so your balance doesn't sit untouched too long.

  1. Call AdvancePay customer service - Contact 877-650-4249 and ask about getting a refund of your ConnectNetwork/ViaPath AdvancePay balance.
  2. Follow their instructions - Customer service will tell you what they need to process the refund and what to expect next.

Security note: ConnectNetwork (formerly Telmate) disclosed that in August 2020, personal information of thousands of users was exposed in a data breach. Before setting up or funding an account, consider what details you're comfortable sharing. Contact the company directly for current security practices.

This page covers how calling and account balances work, plus the support numbers you need. The detention center's public info doesn't spell out every deposit method or on-site option, so the fastest way to get deposit instructions is to call the inmate money service line. For call-related account questions - billing, refunds, and the like - use the inmate phone service customer-support number listed above.

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