How to Schedule a Video Visit at Doña Ana County Detention Center (GettingOut)
Scheduling a video visit at Doña Ana County Detention Center happens online through GettingOut. Once you know your device and preferred time slot, booking takes just a few minutes.
Doña Ana County Detention Center uses GettingOut for online video visits. That means you’ll schedule your visit from home through the GettingOut website rather than calling the jail to book a video session.
You can use a laptop or desktop through the GettingOut website, or download the GettingOut app on your tablet or smartphone. Either works.
Head to gettingout.com on your computer or phone, or open the GettingOut app. Follow the prompts to schedule your video visit.
The facility offers three time windows: morning (8:00 a.m. to 11:00 a.m.), afternoon (2:00 p.m. to 4:30 p.m.), and evening (5:30 p.m. to 10:00 p.m.).
Tip: Book a time when your loved one is actually available - not every slot works for every housing unit.
Overall, online video visits run 8:00 a.m. to 9:30 p.m., seven days a week - including county holidays. That flexibility helps if weekends are your only option.
Note: The published schedule shows an evening block ending at 10:00 p.m., but overall hours end at 9:30 p.m. Double-check the actual end time in GettingOut before booking.
The facility offers both free and fee-based video visits through GettingOut. If you see a charge at checkout - or want to know what's free - check the pricing details in GettingOut before finalizing.
Verify Troubleshoot
- ✓ Confirm current online video visitation hours before you schedule (the facility lists 8:00 a.m. to 9:30 p.m.).
- ✓ Double-check that video visits are available seven days a week, including county holidays, so you can plan around work and family schedules.
- ✓ Compare what you see in GettingOut with the county’s posted visitation information to make sure you’re booking inside the correct time window.
Having trouble scheduling or joining? Use the help options inside the GettingOut website or app. Their support is usually the fastest fix for login, device, or session issues.
If video doesn't work out that day, you have other options. Detainees can make phone calls at scheduled times (collect, prepaid, or debit - including through connectnetwork.com), and text messaging is available through gettingout.com.
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