How to send messages, photos, and packages
Doña Ana County Detention Center offers video visitation and messaging through GettingOut. Schedule from home at gettingout.com or through the GettingOut app—some options are free, others have fees. The facility posts daily video visitation blocks: mornings (8:00 a.m. to 11:00 a.m.), afternoons (2:00 p.m. to 4:30 p.m.), and evenings (5:30 p.m. to 10:00 p.m.). Another source lists video visitation as 8:00 a.m. to 9:30 p.m., seven days a week, so confirm hours when scheduling. Text messaging is also available through gettingout.com. For phone calls, detainees can place outbound calls by collect, pre-paid, debit, or through connectnetwork.com—you'll typically need an approved account with funds. Note: Telmate had a data breach in August 2020, so consider vendor security when creating accounts or depositing money.
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One facility source lists video visitation as available 8:00 a.m. to 9:30 p.m., seven days a week. The detention center also publishes daily blocks of 8:00 a.m.–11:00 a.m., 2:00 p.m.–4:30 p.m., and 5:30 p.m.–10:00 p.m., so confirm the exact hours when you book.
Use gettingout.com or the GettingOut mobile app to schedule video visits and send electronic messages. Visits may be free or fee-based depending on what you select. You'll need to create an account and add funds or set up billing before services will go through.
Detainees can place outbound calls using collect, pre-paid, debit, or accounts set up through connectnetwork.com. Incoming calls generally aren't allowed, so make sure your account or billing is ready before you expect calls.
Yes. Telmate experienced a data breach in August 2020 that exposed personal information for thousands of users. Keep that in mind when creating accounts, sharing personal details, or depositing funds.
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