Send Photos & Mail at Dona Ana County Detention Center

How to send messages, photos, and packages

Overview

Doña Ana County Detention Center offers video visitation and messaging through GettingOut. Schedule from home at gettingout.com or through the GettingOut app—some options are free, others have fees. The facility posts daily video visitation blocks: mornings (8:00 a.m. to 11:00 a.m.), afternoons (2:00 p.m. to 4:30 p.m.), and evenings (5:30 p.m. to 10:00 p.m.). Another source lists video visitation as 8:00 a.m. to 9:30 p.m., seven days a week, so confirm hours when scheduling. Text messaging is also available through gettingout.com. For phone calls, detainees can place outbound calls by collect, pre-paid, debit, or through connectnetwork.com—you'll typically need an approved account with funds. Note: Telmate had a data breach in August 2020, so consider vendor security when creating accounts or depositing money.

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Quick Facts

  • The detention center offers online video visitation available through gettingout.com and the GettingOut app (free or fee-based scheduling).
  • Published daily video visitation blocks are mornings 8:00 a.m. to 11:00 a.m., afternoons 2:00 p.m. to 4:30 p.m., and evenings 5:30 p.m. to 10:00 p.m.
  • An alternate schedule source lists video visitation from 8:00 a.m. to 9:30 p.m. seven days a week, so verify hours when booking.
  • Text messaging for detainees is available via gettingout.com.
  • Detainees can make outbound phone calls by collect, pre-paid, debit, or through connectnetwork.com.

Common Questions

What are Doña Ana County Detention Center's video visitation hours?

One facility source lists video visitation as available 8:00 a.m. to 9:30 p.m., seven days a week. The detention center also publishes daily blocks of 8:00 a.m.–11:00 a.m., 2:00 p.m.–4:30 p.m., and 5:30 p.m.–10:00 p.m., so confirm the exact hours when you book.

How do I schedule a video visit or send electronic messages to an inmate?

Use gettingout.com or the GettingOut mobile app to schedule video visits and send electronic messages. Visits may be free or fee-based depending on what you select. You'll need to create an account and add funds or set up billing before services will go through.

How can detainees make phone calls from Doña Ana County Detention Center?

Detainees can place outbound calls using collect, pre-paid, debit, or accounts set up through connectnetwork.com. Incoming calls generally aren't allowed, so make sure your account or billing is ready before you expect calls.

Has the detention center's communications vendor had any known data breaches?

Yes. Telmate experienced a data breach in August 2020 that exposed personal information for thousands of users. Keep that in mind when creating accounts, sharing personal details, or depositing funds.

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