How to raise an ICE service concern or misconduct complaint about Wyatt
You can send feedback about ICE services at Donald W. Wyatt Detention Facility or report alleged mistreatment by an ICE or contract-services employee. The misconduct contacts are alternatives, so you can choose a channel without following an escalation sequence.
As of August 6, 2026, you can send feedback about ICE services at Wyatt by writing to the Field Office Director. Your feedback can concern service that fell short of your expectations or a positive experience.
Address your letter to: Field Office Director, Enforcement and Removal Operations, U.S. Immigration and Customs Enforcement, 1000 District Ave, Burlington, MA 01803. This is the ICE service-feedback mailing destination, not Wyatt’s physical address.
If you believe an ICE employee or contract-services employee mistreated you, you can make a misconduct complaint. One option is to contact the Field Office Director at the Burlington address above.
The Field Office Director, ICE Office of Professional Responsibility and DHS Office of Inspector General are alternative complaint channels, not steps you must follow in order.
To report misconduct by mail to ICE’s Office of Professional Responsibility, write to: Director, Office of Professional Responsibility, U.S. Immigration and Customs Enforcement, 500 12th Street, SW, Suite 1049, Mailstop 5099, Washington, DC 20536-5005.
You can also contact the ICE OPR Integrity Coordination Center (ICC) by calling 1-833-4ICE-OPR or emailing ICEOPRIntake@ice.dhs.gov.
Another option for reporting alleged misconduct is the Department of Homeland Security Office of Inspector General. You can call 1-800-323-8603, fax (202) 245-5217 or email DHSOIGHOTLINE@DHS.GOV.
If you choose to write, address your letter to: DHS Office of Inspector General, Attn: Office of Investigations - Hotline, 245 Murray Drive, Building 410, Stop: 2600, Washington, DC 20528.
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