How to Address Personal Mail to Someone at DuPage County Jail (new Phoenix, MD format)

As of May 15, 2023, DuPage County Jail changed how personal mail works. Letters no longer arrive as physical paper inside the facility. Instead, mail gets scanned and delivered digitally to the incarcerated person's tablet. This means you need to address your envelope the new way for it to be processed correctly.

Use this exact postal format for personal mail: DuPage County Jail, IL Inmate Name, #12345678 P.O. Box 247 Phoenix, MD 21131 Example: DuPage County Jail, IL John Smith, #11111111 P.O. Box 247 Phoenix, MD 21131

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• ✓ Complete facility name (no abbreviations) and state: DuPage County Jail, IL
• ✓ Inmate’s full name and 8-digit unique identifier (include the #)
• ✓ Your full name and your physical return address

The Phoenix, MD address is strictly for personal mail - letters, pictures, and drawings. If you're sending anything else, don't assume it goes to the same place or belongs in the same envelope.

If your letter doesn't arrive, the facility may have rejected something inside it - and when that happens, the entire piece of mail gets declined. For delivery issues with the digital mail system, contact TextBehind support at info@TextBehind.com. Have your sender name, physical address, and the incarcerated person's details ready so support can track down the right item.

• ✓ Inmate’s full name and 8-digit unique identifier
• ✓ Sender’s full name and physical address (as written on the envelope)
• ✓ A brief description of what you mailed (in case the contents triggered a rejection)

Need something faster than postal mail? DuPage County Jail lets family and friends exchange digital messages online or through the GettingOut mobile app. Planning an in-person visit? The facility's scheduling system lets you pick a date, time, and location, reserve a slot to skip long lines, and get instant confirmation.