How to Mail Letters and Photos to Someone at DuPage County Jail (Digital scanning — Phoenix, MD address)

Since May 15, 2023, personal mail at DuPage County Jail no longer arrives as physical letters. Everything you send - letters, photos, drawings - gets routed through a scanning center and delivered digitally to your loved one's tablet. Using the correct address is the difference between mail that arrives and mail that gets stuck or rejected.

All personal mail now goes to a central scanning facility in Phoenix, Maryland. Address your envelope exactly like this: DuPage County Jail, IL Inmate Name, Inmate Identifier P.O. Box 247 Phoenix, MD 21131

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• ✓ Complete facility name and state: DuPage County Jail, IL (use the complete name - no abbreviations)
• ✓ Inmate’s full name and 8-digit unique identifier
• ✓ Your full name and physical address as the sender

The Phoenix, MD address is for personal mail only - letters, photos, and drawings. Don't send checks, money orders, or privileged legal mail there. Those follow separate facility guidelines and won't be processed through the scanning mailbox.

Books work differently. They don't need to go through the scanning address if they're shipped directly from the publisher or from verified .com retailers. Order from the vendor and have it sent straight to the facility instead.

After your mail reaches the scanning center, it's digitized and delivered to your loved one's tablet. Be aware that the jail can reject content - and if anything in the envelope gets flagged, the entire piece may be declined. Want a faster option? DuPage County Jail also lets families exchange messages digitally through GettingOut, available online or through the mobile app.

1. Double-check what you sent and how you addressed it - Confirm it was personal mail and that you used the scanning address: DuPage County Jail, IL; Inmate Name and Identifier; P.O. Box 247; Phoenix, MD 21131.
2. Gather the key details - Have the inmate’s full name and 8-digit identifier ready, plus the date you mailed it, any tracking number you used, and a quick description of what was inside.
3. Email TextBehind support - For scanning-service delivery issues, contact TextBehind at info@TextBehind.com and include the details above. If the jail rejected something inside, that can cause the whole item to be declined, so describe the contents clearly.