How to Mail Letters and Photos to Someone at DuPage County Jail (step-by-step)
DuPage County Jail scans personal mail and delivers it digitally, so the key is using the right Phoenix, Maryland P.O. Box and formatting your envelope correctly. Follow the steps below to make sure your letter, photos, or drawings get accepted and reach the right person.
As of May 15, 2023, DuPage County Jail no longer delivers physical mail inside the facility. All personal mail is now processed digitally. Letters, pictures, and drawings go to a central P.O. Box in Phoenix, Maryland. There, your mail is scanned and delivered electronically to the incarcerated person.
Note: If your mail includes disallowed content, the facility can reject it and decline the entire piece of mail. Keeping your envelope and contents simple helps prevent delays and rejections.
Use this address format for DuPage County Jail personal mail: DuPage County Jail, IL Inmate Name, Inmate Identifier P.O. Box 247 Phoenix, MD 21131
Addressing Steps
- ✓ Write the complete facility name (no abbreviations) and the state.
- ✓ Include the inmate’s full name and 8 digit unique identifier.
- ✓ Include your full name and physical return address (sender).
Addressing is what makes this system work, so take your time. Write out the full facility name (no abbreviations) and include the state. On the next line, put the incarcerated person's full name followed by their 8 digit unique identifier. Don't skip your return address. The jail requires your full name and physical address for electronic delivery. Missing sender information can cause processing delays.
This Phoenix, MD mailing process is for personal mail only: letters, pictures, and drawings. Those items get scanned and delivered digitally. Books work differently. You can send books directly from the publisher or from reputable, verified online companies, but don't use the Phoenix, MD address for them.
Important: Do not send checks, money orders, or privileged mail to the Phoenix, MD address. Also, if anything inside your personal mail is rejected, the facility may decline the entire piece.
Once your letter, photos, or drawings arrive at the Phoenix, MD P.O. Box, they go through the mail-scanning program. If accepted, the mail is scanned and delivered electronically to your loved one's tablet at DuPage County Jail. This system has been in place since the May 15, 2023 change.
Want faster communication than mailed letters? DuPage County Jail also lets friends and family exchange digital messages through GettingOut (online or via the GettingOut mobile app).
If you think a piece of scanned mail never arrived or went missing, contact TextBehind support at info@TextBehind.com.
Copy-and-paste template (fill in the blanks): DuPage County Jail, IL [Inmate Full Name], [8 Digit Unique Identifier] P.O. Box 247 Phoenix, MD 21131 Sender: [Your Full Name] [Your Physical Address]
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