How to send messages, photos, and packages
Staying in contact with someone at DuPage County Jail runs through approved vendor systems. You can exchange digital messages using the GettingOut website or mobile app. For video visits, schedule through the GTL (VisitMe) portal instead of calling the jail directly. Some mail gets processed through a scanning service that delivers letters as digital images. If your scanned mail doesn't arrive, contact TextBehind support at the provided address. Electronic communications are screened and monitored. You may need to complete account setup and any required approvals before you can message or video chat.
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Sending mail to someone at DuPage County Jail is still possible—you just need to use the updated Phoenix, MD address and include the right details so your letter can be scanned and delivered to their tablet.
DuPage County Jail switched to digital mail scanning on May 15, 2023. To get your letter or photos to your loved one, you'll need to send them to a P.O. Box in Phoenix, Maryland — the scanning center that delivers mail electronically to tablets inside the facility.
DuPage County Jail scans personal mail and delivers it digitally, so the key is using the right Phoenix, Maryland P.O. Box and formatting your envelope correctly. Follow the steps below to make sure your letter, photos, or drawings get accepted and reach the right person.
The Phoenix, Maryland address handles scanned personal mail only. It's not for everything you might want to send to someone at DuPage County Jail. Here's what to leave out of that envelope, plus the one exception for books.
Mailing something to someone at DuPage County Jail? The key thing to understand: personal mail sent to the Phoenix, MD address goes through digital delivery. What you send—and how you label it—makes a difference.
Use the GettingOut website or mobile app to send and receive digital messages. You'll need to create an account and complete any vendor identity checks or contact approvals before messaging becomes available.
Yes. Schedule video visits through the GTL (VisitMe) portal rather than calling the jail. Register with the vendor, download and test the app, and log in shortly before your scheduled time.
Contact TextBehind support at the provided email if scanned-mail delivery fails. Keep any records you have about the missing item and any delivery notices when you reach out.
Planning to write someone at DuPage County Jail? The most important thing to know: personal mail is now scanned and delivered digitally.
The most important thing to know about sending money to someone at DuPage County Jail: checks and money orders do not go through the new mail scanning address.
Visiting someone at DuPage County Jail starts online. The jail runs its visitation system through GTL (ViaPath) VisitMe, using the official DuPage County portal.
