How to Contact an Inmate at Durham County Detention, NC (NC)

All inmate phone calls at Durham County Detention go through Global Tel*Link (GTL). To receive calls from someone inside, you'll need to set up a GTL account linked to your phone number first.

For both in-person and video visits, registration comes first. You'll need to create an account before scheduling anything. You can register online or at the kiosk in the detention facility lobby. Durham County Detention also offers free video visitation. Video visits don't replace in-person visits, but the registration and scheduling process works the same way for both.

Mail is split into two tracks. Using the wrong address can delay or stop delivery. Personal correspondence goes through ViaPath's offsite mailscan system. Send it to P.O. Box 247 in Phoenix, Maryland. Legal mail, books, and packages are handled separately. Those items go to the facility's mailing address in Durham (P.O. Box 771, Durham, NC 27702). Include the inmate's full name: first, middle, and last.

Durham County Detention uses TouchPay for inmate account deposits. You can add money online, at the TouchPay kiosk in the detention lobby, or by phone at 1-866-232-1899. You'll need the inmate's ID/JCA number and the facility number (227701). A service fee applies to each deposit. You can also mail commissary money orders, but follow the jail's rules closely. Send money orders to Durham County Detention Facility, P.O. Box 544, Durham, NC 27702. Include the inmate's full name and inmate number. Don't include any personal correspondence with the money order.

Steps

• ✓ Set up your Global Tel*Link (GTL) account before you expect to receive inmate phone calls.
• ✓ Make sure the GTL account is tied to the phone number you plan to use for calls from Durham County Detention.

• ✓ Register to create your visitation account (required before scheduling).
• ✓ Register online or use the kiosk in the detention facility lobby.
• ✓ Schedule your in-person visit through the same account once you are registered.
• ✓ If you prefer video, schedule a video visit the same way. Video visitation is free.

• ✓ For personal mail: address it to the inmate’s name and ID number and send it to Durham County Detention Center, NC, P.O. Box 247, Phoenix, MD 21131 (personal correspondence only).
• ✓ For legal mail, books, and packages: send items to P.O. Box 771, Durham, NC 27702.
• ✓ For legal mail, books, and packages: include the inmate’s full name (first, middle, and last).

• ✓ Use TouchPay to deposit funds online, at the TouchPay kiosk in the detention lobby, or by phone at 1-866-232-1899.
• ✓ Have the inmate ID/JCA number ready, plus facility number 227701.
• ✓ Expect a service fee to be applied to each TouchPay deposit.
• ✓ To send a commissary money order: mail it to Durham County Detention Facility, P.O. Box 544, Durham, NC 27702.
• ✓ On the money order: include the inmate’s full name and inmate number.
• ✓ Do not include any personal correspondence with the money order.

Call systems can change, so confirm you're setting up the correct GTL account for Durham County Detention. Make sure your phone number is eligible to receive inmate calls. If something isn't working, double-check that GTL is still the active provider and that your account setup is complete.

Before making plans, verify the current visitation setup and scheduling process. Registration is required, either online or at the lobby kiosk. Appointment availability can shift. If you're counting on video visitation, confirm it's still offered and free, and that you register and schedule it the same way as an in-person visit.

Mail rules are strict. Confirm you have the right address for what you're sending. Personal correspondence routes through ViaPath's offsite mailscan process to the Phoenix, MD P.O. Box. Legal mail, books, and packages go to the Durham P.O. Box 771 address. For legal items especially, use the inmate's full name so nothing gets rejected or delayed.

Before submitting a TouchPay deposit, confirm you have the right identifying numbers. You'll need the inmate ID/JCA number and facility number 227701. TouchPay deposits include a service fee. For mailed money orders, double-check the correct P.O. Box (P.O. Box 544 in Durham). Include the inmate's full name and inmate number, with no personal correspondence enclosed.