Durham County Detention, NC

Visiting at Durham County Detention starts with registration. Register online at https://durhamcountync.gtlvisitme.com/app or at the kiosk in the detention lobby, then save your visitor ID and password for future scheduling. In-person visits must be booked at least two days ahead but no more than seven days in advance. Arrive at least 30 minutes early, or your visit may be cancelled. The schedule is pod-based: Pods A and B visit Tuesday, Pods C and D visit Thursday, both from 4:00 p.m. to 7:30 p.m. Free video visitation runs Monday, Wednesday, Friday, Saturday, and Sunday from 9 a.m. to 12 p.m. and 4 p.m. to 7 p.m. You'll need to download the visitation app (Android devices are recommended). Visitors 18 and older need valid ID such as a government ID, passport, or student ID. Minors must be accompanied by a parent or guardian who is 18 or older.

Durham County Detention uses Global Tel*Link (GTL) for all inmate phone calls. You'll need a GTL account set up to receive calls from someone in custody. The facility also offers free video visitation, scheduled the same way as in-person visits through the detention's visitation app. For remote visits, Android devices work best. Phone, video, and digital messaging all run through third-party vendor apps or portals. Plan to create an account, complete any needed approvals, and manage everything through the vendor system. To add funds for calling or paid tablet features, use the vendor portal directly, not the jail. For non-emergency questions, email feedback@durhamsheriff.org. For emergencies, call 911 or the facility's listed emergency number.

Durham County Detention accepts commissary deposits in person, by mail, or online through TouchPay (facility ID 227701). A no-charge lobby kiosk is available 24/7 for cash deposits. To mail a money order, send it to Durham County Detention Facility, P.O. Box 544, Durham, NC 27702. Include the inmate's full name and inmate number so funds credit correctly. Don't include personal correspondence with mailed money orders. If a TouchPay payment doesn't post or you have a complaint, call TouchPay Customer Service at 866-204-1603 with the facility ID and inmate number ready. You can also order commissary gift packages through iCare by searching the inmate's name or number and completing account setup.