Five Ways to Put Money on an Inmate's Account at Durham County Detention
If you’re trying to get funds onto someone’s account at Durham County Detention, you have a few solid options. The methods below cover online, kiosk, phone, and mail—plus what to do if you need Money Intake help in person.
Durham County accepts online deposits through TouchPay. When you set up the deposit, you’ll need the facility number: 227701.
TouchPay online deposits accept Visa, MasterCard, and Moneypak. If you’re using a card, have it ready before you start so you can enter the payment details in one go.
If you’d rather pay in person, there’s a TouchPay kiosk in the Durham County Detention Center lobby. It’s available 24 hours a day and accepts cash, Visa, MasterCard, and Moneypak, which makes it a good option when you need to add funds outside normal business hours.
Note: A service fee is applied to each deposit made at the lobby kiosk.
You can also make a deposit by phone through TouchPay at 1-866-232-1899. The phone line is available 24 hours a day; you’ll need the inmate’s ID/JCA number, and you’ll be asked for the facility number 227701.
To deposit by mail, Durham County only accepts cashier’s checks or money orders. Send them to: DCSO Money Intake, PO Box 544, Durham, NC 27702.
If you were planning to handle things at the detention facility’s Money Intake window, that window is closed (effective March 1, 2017). Money Intake staff are available on Wednesdays from 1:00pm to 3:30pm for inmate release forms and certain inquiries.
Questions about TouchPay or need to file a complaint? Call TouchPay Customer Service at 866-204-1603.
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