How to Schedule Your First Visit at Durham County Detention

You'll need valid ID if you're 18 or older. Durham County Detention accepts U.S. government, state, and local government issued ID cards, U.S. passports, international passports, and student IDs.

Planning a remote video visit? Download the visitation app on whatever device you'll use - desktop, tablet, or mobile. It works on both Android and Apple, though the facility recommends Android for remote visits.

You'll need to register and create an account before you can schedule. Do it online or at the kiosk in the detention facility lobby. Registration first, then scheduling.

To register online, go to: https://durhamcountync.gtlvisitme.com/app.

• ✓ Save your visitor ID and password somewhere secure - online scheduling won’t work without them.

In-person visits must be scheduled at least 2 days in advance but no more than 7 days ahead. Keep the calendar in mind - Durham County Detention doesn't offer in-person visitation on Durham County holidays.

Arrive at least 30 minutes before your scheduled time. Late arrivals get canceled - no exceptions. If something comes up, cancel at least one day in advance. Otherwise it counts against your visit allotment.

Before you head out (or before your video visit starts), log into your account and confirm the date and time. Having trouble? First, make sure you're using the correct visitor ID and password. If the system won't let you pick your preferred time, check the timing rules: visits must be scheduled at least two days out and no more than seven days in advance.