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Sending Money

How to Send Money to Durham County Detention, NC (NC)

Adding money to someone's account at Durham County Detention is straightforward. TouchPay is the main option, though you can also mail a money order for commissary funds.

• 2 min read Based on general NC policies
How to Send Money to Durham County Detention, NC (NC)

Before you deposit, grab the incarcerated person's Inmate ID (also called a JCA number). TouchPay requires this ID, along with the facility's TouchPay number: 227701. Expect a service fee on top of your deposit amount. TouchPay charges this fee for every transaction.

Note: You will need the inmate’s Inmate ID/JCA number and the Durham County Detention TouchPay facility number: 227701.

TouchPay offers three ways to add funds: You can deposit online anytime, use the kiosk in the detention center lobby (open 24 hours), or call 1-866-232-1899 (also available 24/7). Whichever method you choose, enter the correct Inmate ID/JCA number and facility number so the money reaches the right account.

How to Send Money to Durham County Detention, NC (NC)

Steps

  • ✓ Get the inmate’s Inmate ID/JCA number.
  • ✓ Keep the Durham County Detention TouchPay facility number handy: 227701.
  • ✓ Pick your deposit method: TouchPay online (24/7), the TouchPay kiosk in the detention center lobby (24 hours), or TouchPay phone deposits at 1-866-232-1899 (24/7).
  • ✓ Follow the TouchPay prompts to enter the facility number and the inmate’s ID/JCA number, then choose your deposit amount.
  • ✓ Review the service fee shown for the transaction before you submit the deposit.

Note: TouchPay applies a service fee to each deposit. Look at the fee on the confirmation screen before you finalize the payment.

  1. Buy a money order - Use a money order (not personal correspondence) if you are adding commissary funds by mail.
  2. Write the inmate’s details clearly - Include the inmate’s full name and inmate number so it can be credited correctly.
  3. Do not include letters or notes - Personal correspondence should not be included with the money order.
  4. Mail it to the facility’s commissary money order address - Durham County Detention Facility, P.O. Box 544, Durham, NC 27702.

Before sending money, double-check your details. Confirm you have the correct Inmate ID/JCA number and the TouchPay facility number (227701). Using the lobby kiosk? Make sure it's available when you plan to visit. Depositing by phone? Use the TouchPay number: 1-866-232-1899. Review the service fee on the confirmation screen before completing your deposit. If you're mailing a money order, verify the address and instructions carefully. Don't include personal letters with the money order.

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