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Sending Money

Three Ways to Put Money on an Inmate's Account at Durham County Detention

Durham County Detention uses TouchPay for most inmate account deposits. Here are the three main ways to add money, what you'll need, and who to call if something goes wrong.

• 2 min read Verified from official sources

Durham County Detention runs all inmate account deposits through TouchPay. You can add money online, at the kiosk in the detention center lobby, or by phone. Every TouchPay deposit includes a service fee. To complete any deposit, you'll need the facility number (227701) and the inmate's JCA number.

TouchPay's online service runs 24 hours a day, making it a solid choice when you need to add funds outside business hours. Before you start, grab the inmate's JCA number and the facility number for Durham County Detention (227701). A service fee applies to each online deposit.

Tip: Have the inmate’s JCA number and facility number 227701 in front of you before you begin. Without both, the deposit will not go through.

Prefer to pay in person? There's a TouchPay kiosk in the Durham County Detention Center lobby, available 24 hours a day. Cash deposits at this kiosk are free. Card-based transactions and other TouchPay methods carry a service fee.

  • ✓ Cash (no charge at the lobby kiosk)
  • ✓ Visa
  • ✓ MasterCard
  • ✓ MoneyPak

Fee reminder: Cash deposits at the lobby kiosk are free. Card and MoneyPak transactions go through TouchPay and include a service fee.

You can also deposit by phone through TouchPay's automated line at 1-866-232-1899. Phone deposits are available around the clock and accept Visa, MasterCard, and MoneyPak. Have the inmate's JCA number and facility number (227701) ready. A service fee applies.

  1. Call TouchPay - Dial 1-866-232-1899 any time.
  2. Enter the facility number - Use 227701 for Durham County Detention.
  3. Provide the inmate’s ID (JCA) number - This is required to post funds to the right account.
  4. Pay with an accepted method - Use Visa, MasterCard, or MoneyPak.
  5. Confirm the total - TouchPay adds a service fee to each deposit.

Want to send funds by mail? Durham County Detention accepts cashier's checks and money orders only. Personal checks won't be processed. Mail to: DCSO Money Intake, P.O. Box 544, Durham, NC 27702.

The Money Intake window at the facility closed on March 1, 2017. Staff are available on Wednesdays from 1:00 pm to 3:30 pm for inmate release forms and other questions.

Questions about TouchPay or need to file a complaint about commissary or funds? Call TouchPay Customer Service toll-free at 866-204-1603.

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