How to Visit Durham County Detention, NC (NC)
Visiting at Durham County Detention is straightforward once you handle one setup step first. Register, then schedule the type of visit you want (in-person or video) based on the pod schedule.
You must register before you can schedule a visit at Durham County Detention. Save your visitor ID and password somewhere safe. Online scheduling won't work without them, and scrambling to find your login later is a quick way to miss an available time slot.
You can register two ways: online or at the kiosk in the detention facility lobby. If you register online, you'll need a valid email address.
Durham County Detention runs in-person visits on a set schedule by pod. For example, one listed time block is Tuesday from 4:00 PM to 7:30 PM for Pods A and B. The facility also offers free video visitation. Video visits are registered and scheduled the same way as in-person visits.
Note: If you need to cancel, do it at least one day in advance. Otherwise, the visit still counts against your allotted visits.
Steps to Follow
- ✓ Register before you try to schedule any visit.
- ✓ Choose a registration method: online or the kiosk in the detention facility lobby.
- ✓ If you register online, enter a valid email address.
- ✓ Save your visitor ID and password. You will need them for online scheduling.
- ✓ Check the in-person visitation schedule for the correct pod before you pick a day and time.
- ✓ If you plan to use remote (internet) video visitation, download the visitation app on your desktop, tablet, or mobile device.
- ✓ Schedule a video visit the same way you schedule an in-person visit (registration and scheduling use the same process).
Reminder: Cancel at least one day in advance. If you don't, the visit counts as used even if you don't attend.
Before you make the trip, confirm the exact in-person schedule for your person's pod and whether the lobby kiosk is available for registration. If you're using video visitation, verify the app name and device requirements so you're not troubleshooting downloads at the last minute.
If you register online, double-check that your email address is entered correctly. Ask what to do if you forget your visitor ID or password. Also confirm the cancellation cutoff time so you don't lose one of your allotted visits by missing the deadline.
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