Who to Call When You Have Questions About Durham County Detention

For any emergency connected to the facility, call 911 first. You can also reach the Durham County Sheriff's Office for emergency assistance at (919) 560-0900.

Not sure where to start? Call Detention Services at 560-0958. They handle general detention questions and can point you in the right direction if your issue belongs somewhere else.

For questions that don't fit neatly under one department, email feedback@durhamsheriff.org. This works well when you want your concern routed to the right place - and you want a written record of what you asked.

Having trouble with the Inmate Population Search? Contact the Durham County Sheriff's Office at (919) 560-0897 or sheriff@durhamsheriff.org. Use this contact for issues specifically about the search tool or the information it displays.

For mailscan/TextBehind delivery problems (or questions and concerns about the system), email info@TextBehind.com. This is the right place to report missing or delayed scanned mail.

For TouchPay questions - or complaints about commissary or funds - call TouchPay Customer Service toll-free at 866-204-1603. If your issue involves deposits or account problems, this is usually faster than calling the jail.

1. Print the Complaint Form - Use the Complaint Form from the Sheriff’s Office website.
2. Fill it out completely - Include the details needed to understand what happened and who was involved.
3. Mail it to the Sheriff’s Office - Send it to: Chief Deputy Robert Whitted, Durham County Sheriff’s Office, Post Office Box 170, Durham, NC 27702.