Who to Call When You Have Questions About Durham County Detention
If you’re trying to get a quick answer about Durham County Detention, calling the right number (or emailing the right vendor) saves a lot of time. Use the contacts below based on what’s going on.
For anything urgent or life-threatening, call 911. The Durham Sheriff’s Office also lists an emergency line at (919) 560-0900 for emergencies.
For detention-specific questions, start with Detention Services at 560-0958. This is the best first call when your question is about someone being held at the detention center or you’re trying to reach the right detention department.
If your question isn’t specifically about detention - or you’re not sure where it belongs - call the Sheriff’s Office General Information/Reception line at 560-0897. They can help route you to the right place for non-detention questions.
Having trouble with a deposit, account issue, or payment problem? Contact TouchPay Customer Service directly at 866-204-1603. They handle the payment side - the jail can't fix vendor issues.
If you’re using the mailscan system and you have questions, concerns, or a delivery problem, email info@TextBehind.com. This is the vendor contact for mailscan issues.
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