How to deposit funds, commissary, and payment options
Several options exist for adding commissary funds at Durham County Detention: deposit in person, mail a money order, or use TouchPay online/by phone with facility ID 227701 plus the inmate number. The lobby kiosk accepts cash deposits 24/7 at no charge. Mailing a money order? Send it to Durham County Detention Facility, P.O. Box 544, Durham, NC 27702—include the inmate's full name and number, and don't include personal correspondence. The Money Intake window is closed for general intake, but staff are available Wednesdays 1:00pm–3:30pm for release forms and related questions. For TouchPay issues, call TouchPay Customer Service at 866-204-1603. Release debit cards are issued by the Property Division at release. You can also order commissary gift packages through iCare by searching the inmate's name or number.
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If you’re trying to get funds onto someone’s account at Durham County Detention, you have a few solid options. The methods below cover online, kiosk, phone, and mail—plus what to do if you need Money Intake help in person.
Adding money to someone's account at Durham County Detention is easy once you have the right info. The facility uses TouchPay, and you've got three options: online, at a lobby kiosk, or by phone.
You can add funds in person at the facility, by mailing a money order to P.O. Box 544 with the inmate’s full name and inmate number, or online/by phone through TouchPay using facility ID 227701 and the inmate number. You can also order commissary gift packages through iCare by searching the inmate’s name or number and following the account setup steps.
Mail commissary money orders to: Durham County Detention Facility, P.O. Box 544, Durham, NC 27702. Make sure the money order includes the inmate’s full name and inmate number, and don’t include personal correspondence with it.
Cash deposits at the lobby kiosk are available 24/7 at no charge. The Money Intake window is closed for general intake, but staff are available Wednesdays from 1:00pm–3:30pm for inmate release forms and related inquiries.
Your first in-person visit goes much smoother when you handle the basics ahead of time—ID, timing, and scheduling. Use this checklist to avoid common check-in surprises at Durham County Detention.
Durham County Detention uses two different mailing addresses depending on what you're sending. Personal letters go to an offsite mailscan P.O. Box in Phoenix, Maryland. Legal mail, books, and packages still go to a Durham, North Carolina P.O. Box.
Visiting at Durham County Detention runs on a pod-based schedule, with firm limits on how many in-person visits an inmate can have each month. Here's how the days, times, and monthly caps work—plus what to know if you need to cancel or reschedule.
