Durham County's Commissary Gift Packages: How iCare Works
Want to send a care package to someone at Durham County Detention? iCare is the system you'll use to order gift packages online.
Send Commissary at Durham County Detention, NC.
How to deposit funds, commissary, and payment options
Overview
Durham County Detention accepts commissary deposits in person, by mail, or online through TouchPay (facility ID 227701). A no-charge lobby kiosk is available 24/7 for cash deposits. To mail a money order, send it to Durham County Detention Facility, P.O. Box 544, Durham, NC 27702. Include the inmate's full name and inmate number so funds credit correctly. Don't include personal correspondence with mailed money orders. If a TouchPay payment doesn't post or you have a complaint, call TouchPay Customer Service at 866-204-1603 with the facility ID and inmate number ready. You can also order commissary gift packages through iCare by searching the inmate's name or number and completing account setup.
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Quick Facts
- TouchPay/Touchpay services use facility ID 227701 for Durham County Detention commissary deposits.
- The lobby kiosk accepts cash deposits 24/7 at no charge.
- Mail money orders to Durham County Detention Facility P.O. Box 544, Durham, NC 27702 and include the inmate’s full name and inmate number.
- Release debit cards are issued at time of release by the Property Division.
Send Commissary Guides
Five Ways to Put Money on an Inmate's Account at Durham County Detention
If you’re trying to get funds onto someone’s account at Durham County Detention, you have a few solid options. The methods below cover online, kiosk, phone, and mail—plus what to do if you need Money Intake help in person.
Three Ways to Put Money on an Inmate's Account at Durham County Detention
Durham County Detention uses TouchPay for most inmate account deposits. Here are the three main ways to add money, what you'll need, and who to call if something goes wrong.
Three Ways to Put Money on an Inmate's Account at Durham County Detention
Adding money to someone's account at Durham County Detention is easy once you have the right info. The facility uses TouchPay, and you've got three options: online, at a lobby kiosk, or by phone.
Common Questions
How can I add money to an inmate's commissary account at Durham County Detention?
Deposit money in person at the facility, mail a U.S. money order to P.O. Box 544, or use TouchPay online or by phone (facility ID 227701). With TouchPay, enter the facility ID and inmate number so funds post to the right account.
What should I include with a mailed money order for commissary at Durham County Detention?
Include the inmate's full booked name and inmate number with the money order. Make it payable per facility instructions. Don't include personal correspondence, and follow vendor and mailing instructions exactly.
Who do I contact if a TouchPay deposit doesn't post or I have a problem?
Call TouchPay Customer Service toll-free at 866-204-1603 for questions, complaints, or deposits that do not post. Have facility ID 227701 and the inmate number ready when you call.
Other Guides for Durham County Detention, NC
Before Your First In-Person Visit: Durham County Detention Checklist
First visits can be stressful. A few small mistakes can stop you at the door. Use this checklist to confirm your visit, bring the right ID, and arrive with time to spare for check-in.
Durham County Detention Visiting Schedule: Pods, Days, and the Key Exception
Durham County Detention runs a pod-based in-person visitation schedule. The day you can visit depends entirely on where your loved one is housed. Here's the breakdown of visiting days and hours, plus one exception that catches people off guard.
Durham County Detention's Two-Address Mail System: Where to Send What
Durham County Detention uses two different mailing addresses depending on what you're sending. Mix them up and your mail could be delayed or returned.