Durham County Detention's Two-Address Mail System: Where to Send What
Durham County Detention uses two different mailing addresses depending on what you're sending. Mix them up and your mail could be delayed or returned.
Contact an Inmate at Durham County Detention, NC.
Mail, photos, messaging, and phone/call options for staying in touch.
Overview
Durham County Detention uses Global Tel*Link (GTL) for all inmate phone calls. You'll need a GTL account set up to receive calls from someone in custody. The facility also offers free video visitation, scheduled the same way as in-person visits through the detention's visitation app. For remote visits, Android devices work best. Phone, video, and digital messaging all run through third-party vendor apps or portals. Plan to create an account, complete any needed approvals, and manage everything through the vendor system. To add funds for calling or paid tablet features, use the vendor portal directly, not the jail. For non-emergency questions, email feedback@durhamsheriff.org. For emergencies, call 911 or the facility's listed emergency number.
Find an Inmate at Durham County Detention, NC
Search for a loved one and send messages and photos in minutes.
Free to search · Used by families nationwide
Quick Facts
- All inmate telephone calls are provided by Global Tel*Link (GTL) and a GTL account is required to accept calls.
- The facility offers free video visitation that can be scheduled the same way as inâperson visits.
- Remote/internet visitation requires downloading the detention visitation app; the site recommends using an Android device.
- For general questions email feedback@durhamsheriff.org and use 911 or the listed phone number for emergencies or urgent matters.
Contact & Communication Guides
Durham County's Commissary Gift Packages: How iCare Works
Want to send a care package to someone at Durham County Detention? iCare is the system you'll use to order gift packages online.
Phone & Messaging
How to Contact an Inmate at Durham County Detention, NC (NC)
Staying in touch with someone at Durham County Detention is straightforward once you know which systems handle calls, visits, mail, and money. Here's what matters most, plus the steps to get started.
Understanding Durham County's Mailscan System: Where to Send Personal Mail, Legal Mail, and What Not to Send
Starting February 1, 2023, the Durham County Detention Center stopped processing personal mail at the jail itself. Instead, personal letters, cards, pictures, drawings, and similar items are handled offsite through a mailscan system run by ViaPath Technologies, where the mail is scanned and then delivered digitally to the person in custody. That change also means the old way of mailing personal items to the facility address wonât work. Beginning February 1, 2023, personal mail sent to the previous address is returned to the sender, so using the correct address is the difference between your loved one getting your message and it coming back to you unopened.
What You Can't Send Through Durham County's Mail System (And What Happens If You Do)
Durham County Detention Center uses a mail scan process for personal mailâand the rules are strict. Send the wrong thing to the wrong address (especially money), and it gets rejected or returned. That means delays for you and your loved one.
Who to Call When You Have Questions About Durham County Detention
If youâre trying to get a quick answer about Durham County Detention, calling the right number (or emailing the right vendor) saves a lot of time. Use the contacts below based on whatâs going on.
Common Questions
How do I receive phone calls from an inmate at Durham County Detention?
Set up an account with Global Tel*Link (GTL). All inmate telephone calls use GTL, and you need a GTL account to accept calls and manage any permissions or settings through the GTL portal or app.
How do I schedule a video visit with someone at Durham County Detention?
Durham County Detention offers free video visitation. Schedule it the same way as in-person visits through the detention's visitation app. Create and verify your account in the vendor app first, since approvals are typically required before a remote visit can happen.
Who should I contact for questions or emergencies related to Durham County Detention communications?
For general, non-emergency questions, email feedback@durhamsheriff.org. For emergencies, call 911 or the facilityâs listed emergency number.
Other Guides for Durham County Detention, NC
Before Your First In-Person Visit: Durham County Detention Checklist
First visits can be stressful. A few small mistakes can stop you at the door. Use this checklist to confirm your visit, bring the right ID, and arrive with time to spare for check-in.
Durham County Detention Visiting Schedule: Pods, Days, and the Key Exception
Durham County Detention runs a pod-based in-person visitation schedule. The day you can visit depends entirely on where your loved one is housed. Here's the breakdown of visiting days and hours, plus one exception that catches people off guard.
Durham County Detention's Visiting Schedule: Pods, Days, and Monthly Visit Limits
Visiting at Durham County Detention runs on a pod-based schedule, with firm limits on how many in-person visits an inmate can have each month. Here's how the days, times, and monthly caps workâplus what to know if you need to cancel or reschedule.
